Tenancy Services Coordinator

3 days ago


Plymouth, Plymouth, United Kingdom CIH International Housing Group Full time

Plymouth, £32,242 - £33,939 per annum, 37.5 hours per week. We are seeking a highly skilled Housing Officer to join our Housing Operations team in the South West.

This role will involve managing a patch consisting of general needs, homes for older people, and affordable housing properties. You will provide a high-quality housing management service that meets the identified needs of customers and the wider community.

As a Housing Officer, you will be responsible for resolving problems and improving services, working in a professional manner. You will also effectively manage anti-social behaviour cases and complaints about service delivery.

Key Responsibilities:
  • Liaising with colleagues in Property Services and Lettings to ensure effective allocation of void properties.
  • Managing tenant expectations regarding repairs and escalating any property maintenance issues affecting tenant welfare via appropriate channels.
  • Working with colleagues in other service areas to help the organisation meet its compliance obligations (fire safety, water hygiene, gas safety, and data protection).

$65,965 - $71,823 per year. This is an excellent opportunity to develop your career in housing management. As part of a not-for-profit organisation, we reinvest any surplus we make back into the local communities we serve.

Benefits:
  • 25 days annual leave (rising to a maximum of 30 days) plus public holidays.
  • A pension scheme with employer contributions from Sanctuary.
  • Life Assurance.
  • Employee Advice Service including counselling.
  • Cycle to Work scheme.
  • Voluntary health plans.
  • Employee discounts.
  • Wellbeing support and tools.
  • Employee recognition scheme.
  • Employee Networks.


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