Tenancy Services Coordinator
3 days ago
Plymouth, £32,242 - £33,939 per annum, 37.5 hours per week. We are seeking a highly skilled Housing Officer to join our Housing Operations team in the South West.
This role will involve managing a patch consisting of general needs, homes for older people, and affordable housing properties. You will provide a high-quality housing management service that meets the identified needs of customers and the wider community.
As a Housing Officer, you will be responsible for resolving problems and improving services, working in a professional manner. You will also effectively manage anti-social behaviour cases and complaints about service delivery.
Key Responsibilities:- Liaising with colleagues in Property Services and Lettings to ensure effective allocation of void properties.
- Managing tenant expectations regarding repairs and escalating any property maintenance issues affecting tenant welfare via appropriate channels.
- Working with colleagues in other service areas to help the organisation meet its compliance obligations (fire safety, water hygiene, gas safety, and data protection).
$65,965 - $71,823 per year. This is an excellent opportunity to develop your career in housing management. As part of a not-for-profit organisation, we reinvest any surplus we make back into the local communities we serve.
Benefits:- 25 days annual leave (rising to a maximum of 30 days) plus public holidays.
- A pension scheme with employer contributions from Sanctuary.
- Life Assurance.
- Employee Advice Service including counselling.
- Cycle to Work scheme.
- Voluntary health plans.
- Employee discounts.
- Wellbeing support and tools.
- Employee recognition scheme.
- Employee Networks.
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