Tenant Relations Officer
2 weeks ago
Are you a motivated and detail-oriented individual looking for a new challenge? Do you have excellent communication and organizational skills? We are seeking a Tenant Relations Officer to join our team in Letchworth, working closely with tenants to ensure the successful completion of repair works.
Key Responsibilities:
- To establish and maintain effective relationships with tenants to schedule work that meets their needs.
- To facilitate communication between operatives and customers regarding work progress.
- To revise job schedules in response to operative absences and communicate changes to customers.
- To draft letters to residents affected by works in conjunction with supervisors, surveyors, managers, and the PR & Comms team.
About the Role:
The Tenant Relations Officer is a vital member of our repairs team, responsible for building trust with tenants and ensuring they receive excellent customer service. You will be expected to navigate complex situations and provide creative solutions to address tenant concerns.
Requirements:
- Excellent interpersonal and communication skills.
- Ability to work independently and collaboratively as part of a team.
- Strong problem-solving skills to resolve tenant issues effectively.
Why Join Our Team:
At Daniel Owen Ltd, we value our employees and offer a competitive salary of £14.09 per hour, opportunities for growth and development, and a dynamic work environment that fosters collaboration and innovation.
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