Customer Service Liaison

2 weeks ago


Letchworth, Hertfordshire, United Kingdom Daniel Owen Ltd Full time

**Job Summary**

We are seeking a skilled Customer Service Liaison to join our team at Daniel Owen Ltd. This role is based in Letchworth and offers a competitive salary of £14.09 per hour.

Main Responsibilities:

  • To work closely with tenants to arrange work schedules that meet their needs and those of our clients.
  • To ensure effective communication between operatives and customers regarding the progress of work.
  • To re-schedule jobs due to operative absences and notify customers of any changes.
  • To write letters to residents affected by works, working collaboratively with supervisors, surveyors, managers, and the PR & Comms team as necessary.

About the Role:

The Resident Liaison Officer plays a critical role in working closely with tenants to agree on work schedules, ensuring intrusive or disruptive repair works are completed efficiently and effectively for both our clients and tenants.

This position requires customer-focused skills to prevent complaint escalation and ensure actions result in the desired outcomes for both parties.

Key Skills and Qualifications:

  • Able to work independently and as part of a team.
  • Excellent communication and customer service skills.
  • Ability to manage competing priorities and deadlines.

Why Work with Us:

At Daniel Owen Ltd, we strive to deliver an efficient and effective service to our customers. If you possess strong interpersonal skills and a passion for delivering excellent customer experiences, we encourage you to apply for this exciting opportunity.



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