Customer Experience Director
1 month ago
Your Key Responsibilities:
- Directly supervise and develop the front-of-house team to deliver exceptional customer service
- Plan and execute events, promotions, and marketing campaigns to boost sales
- Analyze sales data and operational metrics to inform decision-making and drive improvements
Requirements:
To thrive in this position, you will need:
- A track record of success in a similar role, preferably in the hospitality industry
- Strong leadership and communication skills
- Excellent problem-solving and analytical abilities
- Passion for delivering exceptional customer experiences
Compensation and Benefits:
We offer a generous compensation package, including a salary of £32,000 - £37,000 per annum, dependent on experience, plus benefits like tips, paid breaks, staff meals, 50% discount on food and drink, 28 days holiday, employee assistance programme, and career advancement opportunities.
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