Customer Experience Director

1 month ago


Letchworth, Hertfordshire, United Kingdom Lounge Full time
As a talented Lounge Hospitality Lead, you will play a critical role in shaping the guest experience at The Lounge. You will oversee the front-of-house team, drive sales growth, and maintain a spotless dining area. With a focus on excellence, you will make sure every customer feels welcome and valued.

Your Key Responsibilities:
  • Directly supervise and develop the front-of-house team to deliver exceptional customer service
  • Plan and execute events, promotions, and marketing campaigns to boost sales
  • Analyze sales data and operational metrics to inform decision-making and drive improvements

Requirements:

To thrive in this position, you will need:
  • A track record of success in a similar role, preferably in the hospitality industry
  • Strong leadership and communication skills
  • Excellent problem-solving and analytical abilities
  • Passion for delivering exceptional customer experiences

Compensation and Benefits:

We offer a generous compensation package, including a salary of £32,000 - £37,000 per annum, dependent on experience, plus benefits like tips, paid breaks, staff meals, 50% discount on food and drink, 28 days holiday, employee assistance programme, and career advancement opportunities.

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