Customer Service Liaison Officer
1 month ago
Job Title: Customer Service Liaison Officer
">We are seeking a skilled and experienced Customer Service Liaison Officer to join our team at Daniel Owen Ltd. As a key member of our customer-focused team, you will work closely with tenants to arrange work schedules that meet their needs, ensuring that repair works are completed efficiently and effectively.
The successful candidate will possess excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues alike. A valid driving license is also essential for this role, as you will be required to travel to various locations throughout the day.
Main Responsibilities:
- Work collaboratively with tenants to schedule work that meets their requirements
- Ensure effective communication between operatives and tenants regarding work progress
- Re-schedule jobs in case of operative absences and communicate changes to customers
- Write letters to residents affected by works in conjunction with supervisors and the PR & Comms team
About the Role:
This is an exciting opportunity to join our dynamic team at Daniel Owen Ltd, where you will play a vital role in delivering an efficient and effective service to our customers. With a competitive salary of £14.09 per hour (PAYE), this is an attractive offer for anyone looking to develop their skills and experience in customer service.
Requirements:
- Excellent communication and interpersonal skills
- Ability to work independently and as part of a team
- Valid driving license
- Previous experience in customer-facing roles is desirable but not essential
Benefits:
We offer a range of benefits, including a competitive salary, opportunities for career development, and a supportive working environment. If you are passionate about delivering exceptional customer service and have the skills and experience to succeed in this role, we encourage you to apply.
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