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Digital Product Owner
2 months ago
About the Role:
Axiom Software Solutions Limited is seeking a highly skilled Digital Product Owner to join our team. As a Digital Product Owner, you will be responsible for supporting the implementation and ongoing optimization of our digital travel platforms and capabilities into new and existing markets and partnerships.
Key Responsibilities:
- Act as Product Owner, providing scrum teams with user-centered agile specifications (user stories) and acceptance criteria, maintaining the product backlog, and facilitating the requirements elaboration of epics, features, and user stories.
- In partnership with tech teams and/or external vendors, lead the project through our team's agile development process, support User Acceptance Testing, tagging, validation, and overall project delivery.
- Identify, recommend, and drive through insight-driven short-term initiatives that enhance the performance of the department's KPIs/OKRs, alongside longer-term projects.
- Track progress against key milestones and take corrective action where necessary.
- Manage specific local market configurations where necessary.
- Partner with design agencies to craft and deliver creative assets.
- Act on information/recommendations provided from regular customer insight and operational bug/issue reports.
- Support the management of third-party relationships, including TLM activities, contract maintenance, and capability/technical integrations.
- Marketplace analysis and customer insight is key, analyzing qualitative and quantitative research of customer characteristics, behaviors, and opinions is key to representing both business and customer needs.
- Be aware of all compliance standards affecting digital, including but not limited to, Disability Discrimination Act, Distance Selling, Advertising Standards, Trading Standards, European Consumer Rights legislation, EU e-privacy directive (cookie law), EC Air Services Regulation, Data Protection Act, and internal regulations, while working with legal and compliance teams to ensure adherence globally for any new product initiative.
Minimum Qualifications and Skills:
- Possession of a customer-first mindset with a passion for the customer experience.
- Ability to manage and prioritize multiple activities, workloads, and objectives.
- Must be able to develop and maintain collaborative relationships with various business units and technology partners.
- Experience of effectively coordinating activity across geographically/culturally diverse teams, both in-house and with third-party development/agency partners.
- Highly organized and ability to perform well in high-pressure situations.
- Strong communication skills and experience storytelling with the ability to communicate complex technical issues and topics both written and verbal to multiple audiences, including leadership and key partner executives.
- Product development project management and personal time management skills, ensuring that work is produced to agreed deadlines and high standards in a B2C environment or Direct Channels environment.
- Experience with Amex compliance processes desirable.
- Experience in Agile delivery methodology desirable.
- Flexible 'can-do' attitude and desire to work in a fast-paced and dynamic team environment on several initiatives simultaneously.
- Works well as part of a team but has the ability to manage and prioritize own work and be autonomous.
- Strong analytical skills, able to draw conclusions from data, management information, and trends, alongside analysis of business processes and stakeholder requirements.
- Working knowledge of travel reservations systems desirable.
- Strong technical aptitude.
