Salesforce Product Owner

2 weeks ago

Brighton, Brighton and Hove, United Kingdom Bupa Full time

About the Role:

We are seeking a highly skilled Salesforce Product Owner to join our team at Bupa. As a key member of our digital strategy, you will play a crucial role in developing and implementing our Salesforce Sales Cloud CRM system.

Key Responsibilities:

  • Define and lead the development, implementation, maintenance, and administration of the Salesforce Sales Cloud CRM system within Bupa.
  • Lead the department in the formulation of CRM Salesforce strategies and programmes/campaigns, ensuring alignment with the business' overall objectives.
  • Work with the Distribution teams to ensure each Sales tool is deployed in the most effective way, balancing regional requirements with central systematisation.
  • Develop and manage a business readiness plan, including training, deployment, adoption, and usage of the CRM once rolled out.
  • Develop and champion a CRM culture across the organisation, managing change through change management programmes.
  • Develop, manage, and review the annual Salesforce CRM and other sales tools budgets, ensuring forecasts are made and programmes fall within allocated budget and timelines.
  • Actively drive automation and improvements to liberate resources, enabling reinvestment in further capability.

Requirements:

  • Hands-on experience working with Salesforce CRM (minimum 2 years), with specific Salesforce product knowledge considered a distinct advantage.
  • Experience of working within structured Project delivery frameworks, notably the Agile methodology and IT Change Management concepts.
  • Clear understanding of the Private Medical Insurance sector.
  • Strong track record of successfully influencing a wide range of stakeholders at all levels.
  • Excellent analytical skills, able to identify, create, and interpret fit-for-purpose data with high accuracy.
  • Experience of leading and working successfully in a large complex, matrix organisation.

What We Offer:

  • 25 days holiday, increasing through length of service, with option to buy or sell.
  • Bupa medical insurance as a benefit in kind.
  • An enhanced pension plan and life insurance.
  • Target bonus of 10% based on individual and company performance.
  • Onsite gyms or local discounts where no onsite gym available.
  • Various other benefits and online discounts.

About Bupa:

We are a health insurer and provider, driven by the purpose of helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring, and responsible in everything we do. We encourage all our people to 'Be you at Bupa', championing diversity and understanding the importance of our people representing the communities and customers we serve.

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