Digital Product Architect

1 month ago


Brighton, Brighton and Hove, United Kingdom ICrossing Full time

About this role

The Digital Product Architecture Team at iCrossing is part of an integrated cross-functional team driving client outcomes. As a key member, you will play a crucial role in clarifying client needs and aligning their long-term goals. You will be embedded within Agile delivery teams to document, guide, and communicate the overall solution.

This role requires 2 days per week in the office (London/Brighton).

About our technology team

We're a team of engineers and solutions integrators experienced at all levels of the application life cycle. Our team members have two essential responsibilities: building technologies that power digital transformations and making the impossible, possible. With a clear focus on creating engaging, rich, and dynamic customer experiences, we create world-class data-driven solutions for Omni-channel digital marketing initiatives.

We are better together. Each one of us has a role in making iCrossing an energizing and inspiring place to work.

Key responsibilities

  • Define and document digital transformation journeys, including mapping to pragmatic executable, functional requirements.
  • Assist in performing maturity assessments and developing strategic roadmaps to help clients establish and achieve their digital objectives.
  • Bridge key stakeholders to enable experience capabilities – work with digital, integration, and data technologies to design and implement new customer experience strategies and innovative solutions.
  • Find and amplify the voices of the customer, employee, and partner to guide innovative, practical digital solutions.
  • Be a key team member in digital technology and strategy engagements – build the client relationship, map key technical inputs, project delivery, and overall program success.
  • Help shape the experience-led growth agenda – use human and market insights to frame future growth opportunities, and help clients to innovate new products, services, and business models.
  • To be an ambassador of iCrossing and its values.
  • You may be required to undertake such further duties as your skills, qualifications, and experience allow and/or as may be assigned to you from time to time.

About you

We want to see your drive and enthusiasm for digital technology. In addition to this, we're looking for someone who has:

  • Proven success in working with business and technical teams in the digital domain.
  • Excellent communication skills, detail-oriented, and with the ability to interact with different levels of end users, business leaders, and technical resources.
  • Experience with digital tools, such as marketing automation, email tooling, or web analytics.
  • Demonstrated technical mastery, analytical, and have excellent problem-solving skills.
  • Expert in data-driven decision making, eager to learn, creative thinker, entrepreneurial mindset.
  • Ability to work both independently and as a member of a cross-functional team with a strong sense of ownership.
  • Demonstrated awareness of change management and influence mapping to support digital initiatives.
  • Ability to act in a leadership role within project delivery teams.


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