Customer Service Representative
5 days ago
Role Overview:
Salary: £11.44 per hour
Hours: 9am – 6pm, Monday to Friday
Location: Onsite at our Laindon, Essex pharmacy
Contract: Full Time and Permanent
Role Summary:
We are seeking an experienced Customer Service Representative to provide exceptional patient care and support in our Laindon, Essex pharmacy. The successful candidate will be responsible for ensuring a high level of customer satisfaction by resolving patient queries and complaints in a timely and efficient manner.
Key Responsibilities:
- Investigate and resolve patient queries and complaints via telephone or email
- Confirm patient information and medication details
- Communicate with the pharmacy team to resolve discrepancies
- Provide support to the wider team as needed
- Deliver exceptional customer service to patients
Requirements:
- Extensive experience in a customer-facing role, preferably in a healthcare setting
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Good command of written and spoken English
- Experience with handling customer queries and resolving issues
What We Offer:
Talk Staff is committed to providing a supportive and inclusive work environment. As a Customer Service Representative, you will have the opportunity to develop your skills and knowledge in a dynamic and growing organization.
Language: English
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