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Customer Service Representative

2 months ago

Basildon, Essex, United Kingdom Service Care Solutions - Housing Full time

Job Title: Contact Centre Advisor

Location: Hybrid

Contract Type: Temporary

Weekly Hours: Full Time, Monday to Friday, 08:00 to 18:00 (rotating shifts)

Job Summary:

We are seeking a skilled Customer Service Representative to join our team at Service Care Solutions - Housing. As a Contact Centre Advisor, you will be the first point of contact for our residents regarding repairs, property maintenance, and other housing-related inquiries.

Key Responsibilities:

  • Handle inquiries from residents, focusing on first-contact resolution.
  • Support the Neighbourhood Management team in delivering exceptional housing and estate management services.
  • Meet individual performance targets and contribute to the overall success of the Contact Centre.
  • Utilise IT systems to record and manage information accurately, ensuring up-to-date service delivery.
  • Work collaboratively with team members to provide support as needed.

Requirements:

  • Experience in a customer service environment, using various communication methods.
  • Proficiency with IT systems for information management and transaction recording.
  • Strong problem-solving skills and a proactive approach to customer inquiries.
  • Excellent communication and interpersonal skills.

What We Offer:

We offer a competitive salary and benefits package, as well as opportunities for career development and growth.