Customer Service Representative
4 weeks ago
We are seeking a skilled Customer Service Representative to provide exceptional support to our clients. The ideal candidate will have excellent communication and problem-solving skills, with the ability to handle high-volume queries while maintaining attention to detail.
Key Responsibilities:
- Handle incoming calls, emails, and chat queries from clients.
- Provide accurate information regarding products and services.
- Resolve client issues efficiently and escalate when necessary.
- Process client orders and manage account information.
- Keep records of client interactions and follow-up tasks.
- Work closely with other departments to ensure client satisfaction.
- Assist with administrative tasks when needed.
Requirements:
- Previous experience in a customer service role is preferred.
- Excellent communication and problem-solving skills.
- Ability to handle high-volume queries while maintaining attention to detail.
- Proficiency in Microsoft Office and CRM systems.
- Ability to work both independently and as part of a team.
- Flexible working hours, including weekends.
Benefits:
- Competitive salary with performance-based incentives.
- Pension scheme and healthcare benefits.
- Training and development opportunities.
- Supportive work environment with clear career progression.
- Flexible working options.
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