Customer Service Representative

20 hours ago

Basildon, Essex, United Kingdom Reed Full time
About the Role

We are seeking an experienced Customer Service Representative to join our team as a Contact Centre Advisor. This is a temporary, ongoing role that requires a balance between working from our office and your home.

Key Responsibilities
  • First Point of Contact: Serve as the first point of contact for Residents contacting the Contact Centre regarding repairs and property maintenance.
  • Advice and Information: Provide appropriate advice and information across various communication channels to maximise right first-time resolution.
  • Enquiry Handling: Handle household-related enquiries efficiently to meet individual performance targets and contribute to team targets.
  • Support to Neighbourhood Management: Support the Neighbourhood Management team in delivering an excellent housing and estate management service.
  • Proactive Resolution: Strive for first contact resolution by being proactive and thoroughly investigating the Residents' reasons for contact.
Requirements
  • Customer Service Experience: Experience in a customer service environment utilising various communication methods.
  • IT Proficiency: Proficiency in using IT systems for information sourcing, recording information, and inputting transactions with customers.
  • Performance Targets: Ability to work to performance targets and contribute to team success.
  • Problem-Solving Skills: Strong problem-solving skills and a proactive approach to customer service.
  • Communication Skills: Excellent communication skills and the ability to handle enquiries across a range of digital channels.
Benefits
  • Competitive Hourly Rate: Competitive hourly rate of £14 PAYE.
  • Flexible Working: Flexible hybrid working arrangement.
  • Contribution to Service: Opportunity to contribute to a vital service for Residents.

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