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Experienced Import Customer Service Representative

2 months ago


Basildon, Essex, United Kingdom Heathrow Personnel Full time

We are seeking an experienced Import Customer Service Representative to join our team at Heathrow Personnel.

About the Role:

This is an excellent opportunity to join a fast-growing freight company and progress in the freight forwarding industry.

Key Responsibilities:

  • Manage trailer arrival manifests and ensure accurate data entry into Sequoia.
  • Process trailer unloading reports and maintain accurate records.
  • Manage joint mailbox and respond to customer inquiries in a timely manner.
  • Book in deliveries and coordinate with customers to ensure smooth logistics.
  • Handle return cargo and resolve any issues that may arise.
  • Keep customers updated on shipment status and provide excellent customer service.

Working Hours:

Monday to Friday, 9:00am to 5:30pm.