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Customer Service Representative

2 months ago

Basildon, Essex, United Kingdom Screwfix Direct Limited Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Retail Assistant at Screwfix Direct Limited. As a Retail Assistant, you will play a vital role in delivering exceptional customer service and ensuring a seamless shopping experience for our customers.

Key Responsibilities
  • Customer Service: Welcome customers into the store, understand their needs, and provide guidance on products and services.
  • Warehouse Operations: Assist with deliveries, maintain product stock, collect customer orders, and ensure high standards of warehouse organization.
  • Team Collaboration: Work closely with colleagues to achieve store goals, maintain a positive and supportive team environment, and contribute to the overall success of the store.
Requirements
  • Excellent Communication Skills: Possess strong verbal and written communication skills, with the ability to effectively interact with customers and colleagues.
  • Positive Attitude: Demonstrate a positive and proactive approach to work, with a strong commitment to delivering exceptional customer service.
  • Flexibility: Be willing to work a variety of shifts, including weekends and holidays, to meet the needs of the store.
  • Team Player: Possess a strong team spirit, with the ability to work collaboratively with colleagues to achieve store goals.
What We Offer
  • Competitive Salary: A competitive salary package, with opportunities for career progression and professional development.
  • Benefits Package: A comprehensive benefits package, including a company pension scheme, life cover, and discounted healthcare.
  • Training and Development: Ongoing training and development opportunities, to help you achieve your career goals and succeed in your role.