Customer Service Representative

2 months ago

Basildon, Essex, United Kingdom Lidl GB Full time

About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Assistant at Lidl GB. As a key member of our store team, you will play a vital role in delivering exceptional customer service and ensuring a seamless shopping experience for our customers.

Key Responsibilities

  • Provide excellent customer service, responding to customer queries and resolving issues in a professional and courteous manner.
  • Work efficiently to maintain a high level of stock availability, ensuring that shelves are fully stocked and merchandise is displayed attractively.
  • Contribute to the overall success of the store by participating in visual merchandising, maintaining a clean and tidy store environment, and adhering to health and safety standards.
  • Collaborate with colleagues to achieve sales targets and drive business growth.
  • Develop a strong understanding of our products and services, enabling you to provide informed advice and recommendations to customers.

What We Offer

  • A competitive salary and benefits package, including a pension scheme and enhanced family leave.
  • Opportunities for career development and progression within the company.
  • A fun and supportive work environment, with a focus on teamwork and collaboration.
  • A range of employee discounts and perks, including a 10% in-store discount.

Requirements

  • Previous experience in a customer-facing role, preferably in a retail environment.
  • Excellent communication and interpersonal skills, with the ability to work effectively with colleagues and customers.
  • A positive and flexible attitude, with a willingness to learn and adapt to changing priorities.
  • A strong work ethic and commitment to delivering high-quality results.

What We're Looking For

We are looking for a motivated and customer-focused individual who is passionate about delivering exceptional service and driving business growth. If you are a team player with a strong work ethic and a commitment to excellence, we would love to hear from you.

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