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Customer Service Representative

2 months ago

Basildon, Essex, United Kingdom Reed Full time
About the Role

We are seeking a highly skilled and customer-focused Contact Centre Advisor to join our team at Reed. As a key member of our Housing Association team, you will be responsible for providing exceptional customer service to residents, handling maintenance inquiries, and supporting the delivery of excellent housing and estate management services.

Key Responsibilities
  • Customer Service: Serve as the primary point of contact for residents, handling maintenance inquiries and providing support via various channels.
  • Advice and Information: Deliver advice and information to residents regarding household-related enquiries, focusing on first-time resolution.
  • Performance Targets: Meet individual performance targets and contribute to team targets, providing cover and support for other team members as necessary.
  • Maintenance Enquiries: Deal with routine enquiries from leaseholders regarding maintenance.
  • Service Delivery: Support the delivery of excellent housing and estate management services across a range of digital channels.
Requirements
  • Customer Service Experience: Strong background within call centre customer service-based roles.
  • Problem-Solving Skills: Strong problem-solving skills and a proactive approach to customer service.
  • Availability: Happy to work between Monday to Friday, 08:00 to 18:00.
Benefits
  • Competitive Hourly Rate: £13.90 per hour (PAYE) OR £17.50 per hour (Umbrella).
  • Hybrid Working: Hybrid working - allowing for a balance between office and home working.
  • Comprehensive Training: Comprehensive training programme with full support from the Contact Centre Training Team.