Customer Service Representative

5 days ago


Basildon, Essex, United Kingdom Service Care Solutions - Housing Full time

Job Title: Contact Centre Advisor

Location: Hybrid work environment

Contract Type: Temporary

Weekly Hours: Full Time, Monday to Friday, 08:00 to 18:00 (rotating shifts)

Job Summary:

We are seeking a skilled Customer Service Representative to join our team at Service Care Solutions - Housing. As a Contact Centre Advisor, you will be the first point of contact for our residents regarding repairs, property maintenance, and other housing-related inquiries.

Key Responsibilities:

  • Handle Inquiries: Respond to resident inquiries via telephone, email, web chat, and in writing, ensuring timely and satisfactory resolutions to their concerns.
  • Support the Neighbourhood Management Team: Collaborate with the Neighbourhood Management team to deliver exceptional housing and estate management services.
  • Meet Performance Targets: Meet individual performance targets and contribute to the overall success of the Contact Centre.
  • Utilize IT Systems: Accurately record and manage information using IT systems, ensuring up-to-date service delivery.
  • Team Collaboration: Work collaboratively with team members to provide support as needed.

Requirements:

  • Customer Service Experience: Proven experience in a customer service environment, utilizing various communication methods.
  • IT Proficiency: Proficiency with IT systems for information management and transaction recording.
  • Problem-Solving Skills: Strong problem-solving skills and a proactive approach to customer inquiries.
  • Hybrid Work Environment: Ability to work independently and as part of a team in a hybrid work environment.


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