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Customer Service Representative

2 months ago

Basildon, Essex, United Kingdom TSB Bank Full time

Job Title: Customer Service Consultant (Money Confidence Expert)

Function: Branch Banking

Location: Flexible

Hours: Full Time 35 Hours

Salary: £25,288 (£23,200 base, plus cash allowance of £2,088)

Benefits:

  • Extra 9% of your salary (£2,088) to either take as cash in your pay or to spend on flexible benefits (dental plan, cycle2work, buying extra holidays, etc.)
  • Variable Pay Award (5%/£1,160 on target) based on company performance
  • Fantastic company pension – TSB contributing up to 13%
  • 25 days holidays (plus bank holidays)
  • Private Healthcare

About the Role:

We are looking for someone who is passionate about customer experience. As a Money Confidence Expert, you will help personal and business customers build confidence in using the different ways they can bank with TSB. You will show and help them get the most from their channels of choice, so their everyday banking is easy and convenient.

Key Responsibilities:

  • Provide exceptional customer service in person, through video calls, and over the phone
  • Help answer questions and sort out problems
  • Be a strong team player with a collaborative approach, working together to improve overall customer satisfaction
  • Embraces Digital. Develop a comprehensive set of skills, knowledge and behaviours to be proficient at educating and assisting customers to digitally self-serve using their own device or branch tablets with our online banking and mobile App

Requirements:

  • Be great with people
  • Have a flair for understanding what customers need and the best way to support them with their current and future goals
  • Ability to commute to other branch locations, typically, a journey from home to work of up to 1 1/4 hours or approximately 25 miles is considered to be reasonable by TSB