Customer Service Representative

5 days ago


Basildon, Essex, United Kingdom Talk Staff Group Limited Full time
Customer Service Representative

We are seeking an experienced Customer Service Representative to join our team at our Laindon, Essex pharmacy. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service to our patients, ensuring their queries are dealt with efficiently and effectively.

Key Responsibilities:
  • Investigate and resolve patient queries and complaints via telephone or email
  • Confirm processes and details with patients regarding their prescribed medication
  • Relay any discrepancies to the relevant team
  • Provide first-class customer service to patients
Requirements:
  • Extensive experience in a customer-facing role, preferably in a healthcare setting
  • Good command of written and spoken English, with a GCSE (or equivalent) standard
  • Experience with dealing with customer queries and resolving issues
  • Suitable experience using Microsoft Office

We are looking for a skilled and customer-focused individual who can provide excellent service to our patients. If you have a passion for delivering exceptional customer service and a strong background in a customer-facing role, we would love to hear from you.



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