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Customer Service Representative

2 months ago

Basildon, Essex, United Kingdom Talk Staff Full time
{"Role Overview": "

As a Customer Service Representative, you will be responsible for delivering exceptional customer service to our patients, ensuring their queries are dealt with efficiently and effectively.

", "Key Responsibilities": "
  • Investigate and resolve patient queries or complaints via telephone or email.
  • Confirm processes and details with patients regarding their prescribed medication.
  • Relay discrepancies to the relevant team.
  • Support the wider team where necessary.
  • Provide first-class customer service to patients.
", "Requirements": "
  • Extensive experience in a call centre or customer services role.
  • Good command of written and spoken English.
  • Experience in a customer-facing role within a healthcare setting.
  • Ability to deal with customer queries and resolve issues.
  • Experience using Microsoft Office.
", "About Our Client": "

Our client is a private clinic specialising in assisting patients with conditions that have not been satisfactorily managed by their existing medications.

", "Additional Information": "

We may receive a high volume of applications for this role, and it may not always be possible to provide individual feedback.

", "Disclosure and Barring Service Check": "

This role may be subject to a DBS check.

", "Company Information": "

Talk Staff Recruitment is an established division of Talk Staff Group, working with companies throughout the UK.

", "Contact Information": "

For more information and jobs available, please visit our website.

"}