Customer Support Technologist
3 days ago
North Ayrshire Council is seeking a skilled Customer Support Technologist to join our team. In this role, you will be responsible for providing top-notch technical support experiences to our customers.
As a Customer Support Technologist, you will be the primary point of contact for technical support, working closely with customers to understand their technical needs and provide tailored solutions.
Main Responsibilities:
- Offer timely and effective solutions to common technical issues related to customer technology products.
- Keep accurate customer records in our IT service management system.
- Perform diagnostic repairs on a range of technologies, including smartphones, laptops, and desktops.
- Configure and install endpoints for customers.
- Participate in the development and testing of new programs and projects.
- Deliver technical support for endpoints and consumer electronics.
- Stay current with the latest technologies and processes.
- Develop and maintain technical documentation.
Our Expectations:
At North Ayrshire Council, we prioritize employees who embody our core staff values: Focus, Passion, and Inspiration.
Important Information:
Applicants will undergo a Basic Disclosure check prior to employment. The cost of this check will be £25, which will be deducted from your wages upon commencement of employment.
As an Agile employee, you will work flexibly, collaborate with others, and may be required to attend the office on set days or a rota basis.
Estimated Salary: £30,000 - £35,000 per annum (dependent on experience).
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