Client Support Specialist

3 days ago


Irvine, North Ayrshire, United Kingdom Teleperformance Full time
Job Details

We are seeking a highly skilled Contact Centre Agent to join our team, responsible for managing a dedicated caseload with empathy, professionalism, and confidentiality.

This role requires strong verbal and written skills, with the ability to show attention to detail and establish excellent customer relationships in a fast-paced environment.

You will be working collaboratively within your own team and with wider teams to support delivery outcomes.

Key Responsibilities:

  • Manage and prioritize complex caseloads, ensuring timely resolution of customer queries
  • Develop and implement effective case management strategies, ensuring seamless communication with internal stakeholders
  • Conduct thorough assessments, creating detailed case files and updating records as necessary
  • Provide exceptional customer service, responding to queries and resolving complaints efficiently
  • Collaborate with colleagues to share best practices and improve service delivery

Requirements:

  • Degree in a related field (e.g., social work, psychology) or equivalent experience
  • Proven track record of successful case management and customer service experience
  • Excellent communication and interpersonal skills
  • Ability to maintain confidentiality and handle sensitive information
  • Strong analytical and problem-solving skills

Benefits:

  • A competitive salary of £11.75 per hour, rising to £12.08 per hour after 3 months
  • A comprehensive benefits package, including life assurance cover and pension scheme
  • Access to our Employee Assistance Programme, providing confidential support and guidance
  • Ongoing training and development opportunities
  • Regular feedback and performance reviews
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