Client Support Specialist
3 days ago
We are seeking a highly skilled Contact Centre Agent to join our team, responsible for managing a dedicated caseload with empathy, professionalism, and confidentiality.
This role requires strong verbal and written skills, with the ability to show attention to detail and establish excellent customer relationships in a fast-paced environment.
You will be working collaboratively within your own team and with wider teams to support delivery outcomes.
Key Responsibilities:
- Manage and prioritize complex caseloads, ensuring timely resolution of customer queries
- Develop and implement effective case management strategies, ensuring seamless communication with internal stakeholders
- Conduct thorough assessments, creating detailed case files and updating records as necessary
- Provide exceptional customer service, responding to queries and resolving complaints efficiently
- Collaborate with colleagues to share best practices and improve service delivery
Requirements:
- Degree in a related field (e.g., social work, psychology) or equivalent experience
- Proven track record of successful case management and customer service experience
- Excellent communication and interpersonal skills
- Ability to maintain confidentiality and handle sensitive information
- Strong analytical and problem-solving skills
Benefits:
- A competitive salary of £11.75 per hour, rising to £12.08 per hour after 3 months
- A comprehensive benefits package, including life assurance cover and pension scheme
- Access to our Employee Assistance Programme, providing confidential support and guidance
- Ongoing training and development opportunities
- Regular feedback and performance reviews
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