Telephone Support Advisor

3 weeks ago


Irvine, North Ayrshire, United Kingdom Teleperformance Full time
Key Responsibilities

Your primary role will be to manage a caseload of customer inquiries, using your strong communication skills to resolve issues and provide solutions. This may involve:

  • Conducting thorough assessments to understand customer needs
  • Developing effective plans to address customer concerns
  • Collaborating with internal teams to resolve complex issues
  • Providing excellent customer service, always being professional and courteous

Additional responsibilities include:

  • Maintaining accurate records of customer interactions
  • Meeting performance targets and KPIs
  • Participating in training and development opportunities to enhance your skills and knowledge

Salary: £11.75 per hour, rising to £12.08 per hour after 3 months

Benefits: We offer a range of benefits, including on-line recruitment process, fully paid training, 28 days' holiday, Lifestyle Benefits programme, Refer & Earn Scheme, Employee welfare support, Life Assurance Cover & Pension Scheme, Length of Service and monthly recognition awards, Opportunities for career development and progression.



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