Client Care Advisor

5 months ago

Irvine, United Kingdom Vets for Pets Full time

**Client Care Advisor Irvine VetsforPets**

We have an exciting opportunity for a full time Client Care Advisor in our Irvine practice. We are seeking a professional and driven individual that is keen to progress into a more senior position. You should be ambitious, able to use your initiative, keen to learn new skills, reliable and confident. Should you have these attributes we would love to hear from you.

**A bit about us**
We are a team of 50+ colleagues including Veterinary Surgeons, Registered Veterinary Nurses and Client Care Advisors working across three busy Veterinary Practices here in Ayrshire. We have a wonderful team and treat each other like family, although our days can be very busy and often challenging, we always make time for one another and support each other. We like to build relationships and have fun, we adore an evening out or a day team building so we ask that anyone joining us on this journey is as outgoing and fun-loving as we are

**What your typical day will look like**

Your focus is to provide an exceptional service to our clients and the best care possible to their pets - providing a link between clients and the clinical team. Your ability to build strong relationships with our clients, their pets and the practice team will be critical to your success.
Your great client service during a client’s visit will make sure that their absolute satisfaction is given, and that the client leaves knowing that they have received exceptional service and look forward to their next visit.
You will greet each client and offer support, guidance and expertise, managing payments and future bookings confidently. Coordinating the smooth running of the day-to-day routines of the practice will be done using our online booking system, so computer literacy is a must.

**This role is 40 hours per week working 1 in 4 Saturdays.**

**The attributes required**
- You are the friendly and welcoming face for the client and their pets when they arrive at the practice.
- You are able to provide guidance by keeping yourself fully up-to-speed with the practice services and any additional services available.
- You are calm, attentive and always focus on the clients’ needs.
- You will bring enthusiasm and drive to your role. Your passion for service is matched with your love of pets.
- You can deal with everything that is thrown at you, from comforting a client who has had some bad news about their pet or sharing in the joy of a new puppy’s first visit to the vet.
- Your personality is infectious and along with your fellow colleagues, you create a welcoming and friendly atmosphere in the practice.
- You are able to work in a very fast paced environment and can cope well working under pressure.
- You can have difficult conversations and use your initiative to rectify issues.
- In short, you like to be busy, enjoy helping people and their pets and always endeavour to make a difference.

**Benefits**

In return, we offer such benefits as 20% discount at the Vet Group, Pets at Home and the Groom Room, access to discounts and cashbacks, in-house career development opportunities, pension, private healthcare and holiday allowance, including your birthday off and a special day if you get a new pet. There is opportunity to progress into a senior position within the company, with a salary of up to £25,000 DOE.

We want our colleagues to be as diverse as our clients. Our teams are inclusive and celebrate difference so if you meet our role requirements, we’d love to hear from you.

Location: KA12 8AY

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