Bureau Services IT Expert

1 day ago


Irvine, North Ayrshire, United Kingdom North Ayrshire Council Full time
Key Responsibilities
This role is focused on delivering exceptional IT customer experiences by resolving technical issues and providing top-notch support. Your key responsibilities will include:
  • Providing timely and effective solutions to common technical issues related to customer technology products.
  • Maintaining accurate customer notes in our IT service management system.
  • Conducting diagnostic repairs on a range of technologies, including smartphones, laptops, and desktops.
  • Building, configuring, and installing endpoints for customers.
  • Participating in the development and testing of new programs and projects.
  • Delivering technical support for endpoints and consumer electronics.
  • Staying up-to-date with the latest technologies and processes.
  • Creating and following technical documentation.


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