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Account and Loyalty Sales Professional

2 months ago


Nelson, Lancashire, United Kingdom Daisy Communications Limited Full time
Job Overview

We are seeking a highly motivated and results-driven Account and Loyalty Sales Professional to join our team at Daisy Communications Limited. As a key member of our sales team, you will play a vital role in defining and executing retention strategies to minimize loss and identify opportunities for growth through technology migration, upgrade, and cross-sell.

Key Responsibilities
  • Proactively engage with our managed base to maintain revenues and grow customers' product sets.
  • Develop and maintain in-depth knowledge of our products and tariffs, providing regular feedback to enhance the commercial picture.
  • Communicate effectively with Field Account Managers to improve our ability to service and retain customers.
  • Perform inbound and outbound call activity to establish suitable resolutions for both customers and the business.
  • Identify opportunities to maximize growth and revenue through cross-selling and referring to specialist sales teams.
  • Escalate process issues and offer suggestions for suitable resolutions.
  • Work in synergy with other departments to increase customer loyalty and reduce churn.
  • Deliver against key business objectives, business service level agreements, and individual key performance indicators.
  • Ensure clear and comprehensive notes are entered onto our systems after each customer contact.
  • Be vigilant for possible fraudulent activity and raise security incident reports as necessary.
  • Maintain and improve average customer spend through effective opportunity management.
  • Collaborate with the Head of Sales to align department goals with the overall sales strategy and business objectives.
Requirements
  • Demonstrate an ability to work within a fast-paced environment within the service industry.
  • Ability to understand, analyze, and interpret data.
  • Take ownership of issues and follow through to conclusion.
  • Can-do attitude with a flexible approach to work.
  • Build and maintain good working relationships with internal and external customers.
  • Excellent, assertive, and controlled telephone manner.
  • High level of professionalism.
  • Excellent communication skills - both verbal and written.
  • Proven experience in achieving sales targets in telecommunications or a related industry.
  • Demonstrated expertise in creatively retaining customers and implementing innovative solutions.
Benefits
  • 25 days' holidays, plus bank holidays.
  • Professional development to help you achieve your personal goals.
  • Eye care vouchers available and discounted Medicash membership.
  • Access to discounts and savings at over 1,200 retailers.
  • An additional day off on your birthday or if you're getting married.
  • Auto-enrolment into a salary pension scheme.
  • Access to exclusive offers on a range of Daisy products.
  • Up to four weeks' company sick pay over a 12-month rolling period.
About Us

We value our colleagues and recognize their hard work and dedication. We offer a range of benefits and opportunities to make working with us enjoyable. Our ethos is simple: the more you put in, the more you get out.