Account and Loyalty Sales Specialist
2 months ago
We are seeking a highly motivated and results-driven Account and Loyalty Sales Advisor to join our team at Daisy Communications Limited. As a key member of our sales team, you will play a vital role in driving revenue growth and customer retention through effective account management and upselling opportunities.
Key Responsibilities- Proactively manage and grow our managed base, seeking to maintain revenues and expand the customers' product set.
- Develop and maintain in-depth knowledge of our products and tariffs, providing regular feedback to enhance the commercial picture.
- Communicate effectively with and update Field Account Managers to improve our ability to service and retain customers.
- Perform inbound and outbound call activity to establish suitable resolutions for both customers and the business.
- Identify opportunities to maximise growth and revenue through cross-selling opportunities, referring where appropriate to specialist sales teams.
- Escalate any process issues and offer suggestions for suitable resolutions.
- Work in synergy with other departments to increase customer loyalty and reduce churn.
- Deliver against key business objectives, business service level agreements, and individual key performance indicators.
- Ensure clear, concise, and comprehensive notes are entered onto the systems after each customer contact, with relevant documents attached where necessary.
- Be vigilant for possible fraudulent activity and raise a security incident report if necessary.
- Maintain and improve average customer spend through effective opportunity management.
- Collaborate with the Head of Sales to align department goals with the overall sales strategy and business objectives.
- Stay updated with industry trends, competitor activities, and technological advancements to adjust strategies accordingly.
- Demonstrate an ability to work within a fast-paced environment within the service industry.
- Ability to understand, analyse, and interpret data.
- Take ownership of issues and follow through to conclusion.
- Can-do attitude with a flexible approach to work.
- Build and maintain good working relationships with both internal and external customers.
- Possess excellent, assertive, and controlled telephone manner.
- A high level of professionalism.
- Excellent communication skills - both verbal and written.
- Proven experience in achieving sales targets in telecommunications or a related industry.
- Demonstrated expertise in creatively retaining customers and implementing innovative solutions.
- 25 days holidays, plus bank holidays.
- Professional development to help you achieve your personal goals.
- Eye care vouchers available and discounted Medicash membership.
- Access to discounts and savings at over 1,200 retailers.
- An additional day off on your birthday or if you're getting married.
- Auto enrolment following probation into a salary pension scheme.
- Access to exclusive offers on a range of Daisy products.
- Up to four weeks' company sick pay over a 12-month rolling period.
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