Account and Retention Sales Specialist
2 weeks ago
Job Description
As a key member of our team at Daisy Corporate Services Trading Limited, you will play a vital role in defining and executing retention strategies to minimize loss and identify opportunities for growth through technology migration, upgrade, and cross-selling.
You will work closely with our managed base, engaging them in promoting retention and upsell, and assisting with higher-value retention opportunities. Your primary responsibility will be to directly manage retention opportunities, ensuring customers are retained and recommitted in contract while exploring additional product upsell opportunities.
Key Responsibilities:
- Proactively contact and manage the base to maintain revenues and grow the customers' product set.
- Grow your knowledge of products and tariffs, providing regular feedback to enhance the commercial picture.
- Communicate with and update Field Account Managers to improve our ability to service and retain customers.
- Perform inbound and outbound call activity.
- Establish a suitable resolution for both the customer and the business in a timely manner.
- Identify opportunities to maximize growth and revenue through cross-selling opportunities, referring where appropriate to specialist sales teams.
- Identify and escalate any process issues and offer suggestions for suitable resolutions.
- Increase customer loyalty and reduce churn by working in synergy with other departments.
- Deliver against key business objectives, business service level agreements, and individual key performance indicators.
- Ensure clear, concise, and comprehensive notes are entered onto the system after each customer contact, with relevant documents attached where necessary.
- Be vigilant for possible fraudulent activity and raise a security incident report if necessary.
- Maintain and improve average customer spend through effective opportunity management.
- Collaborate with the Head of Sales to align department goals with the overall sales strategy and business objectives.
Qualifications:
- Demonstrate an ability to work within a fast-paced environment within the service industry.
- Ability to understand, analyze, and interpret data.
- Take ownership of issues and follow through to conclusion.
- Can-do attitude with a flexible approach to work.
- Build and maintain good working relationships with both internal and external customers.
- Possess excellent, assertive, and controlled telephone manner.
- A high level of professionalism.
- Excellent communication skills - both verbal and written.
- Proven experience in achieving sales targets in telecommunications or a related industry.
- Demonstrated expertise in creatively retaining customers and implementing innovative solutions.
-
Account and Retention Sales Specialist
3 weeks ago
Nelson, Lancashire, United Kingdom Daisy Corporate Services Trading Limited Full timeJob Title: Account and Retention Sales SpecialistJob Summary:We are seeking a highly motivated and results-driven Account and Retention Sales Specialist to join our team at Daisy Corporate Services Trading Limited. As a key member of our sales team, you will play a crucial role in defining and executing retention strategies to minimize loss and identify...
-
Account and Retention Sales Specialist
4 weeks ago
Nelson, Lancashire, United Kingdom Daisy Corporate Services Trading Limited Full timeJob DescriptionRole OverviewWe are seeking a highly motivated and results-driven Account and Retention Sales Specialist to join our team at Daisy Corporate Services Trading Limited. As a key member of our sales team, you will play a vital role in defining and executing our retention strategy to minimize loss and identify opportunities for growth.Key...
-
Account and Retention Sales Specialist
4 weeks ago
Nelson, Lancashire, United Kingdom Daisy Corporate Services Trading Limited Full timeJob DescriptionRole OverviewWe are seeking a highly motivated and results-driven Account and Retention Sales Specialist to join our team at Daisy Corporate Services Trading Limited. As a key member of our sales team, you will play a vital role in defining and executing our retention strategy to minimize loss and identify opportunities for growth.Key...
-
Account and Retention Sales Advisor
2 weeks ago
Nelson, Lancashire, United Kingdom Daisy Corporate Services Trading Limited Full timeJob Title: Account and Retention Sales AdvisorCompany: Daisy Corporate Services Trading LimitedJob DescriptionJob SummaryWe are seeking a talented and driven sales professional to join our team as an Account and Retention Sales Advisor. In this role, you will be responsible for managing our managed base, promoting retention, and upselling our services.Main...
-
Account & Retentions Sales Advisor
4 days ago
Nelson, Lancashire, United Kingdom Daisy Corporate Services Trading Limited Full timeJob Role OverviewAs a key member of our team, you will play a pivotal role in defining and executing retention strategies to minimize customer loss and identify opportunities for growth through technology migration, upgrade, and cross-selling.You will work closely with our managed base, engaging them in promoting retention and upsell, and assisting with...
-
Account and Retention Sales Professional
3 weeks ago
Nelson, Lancashire, United Kingdom Daisy Corporate Services Trading Limited Full timeJob Title: Account and Retention Sales AdvisorAbout the Role:We are seeking a highly motivated and results-driven Account and Retention Sales Advisor to join our team. As a key member of our sales team, you will play a vital role in defining and executing processes to minimize loss and identify opportunities for growth through technology migration, upgrade,...
-
Account and Retention Sales Specialist
1 month ago
Nelson, Lancashire, United Kingdom Daisy Corporate Services Trading Limited Full timeJob DescriptionAs a key member of our team, you will play a vital role in driving customer retention and growth within our managed base. Your primary objective will be to identify opportunities to minimize loss and encourage growth through technology migration, upgrade, and cross-selling, while introducing new services within the managed base.Key...
-
Account and Loyalty Sales Consultant
4 days ago
Nelson, Lancashire, United Kingdom Daisy Communications Limited Full timeJob Title: Account and Loyalty Sales ConsultantThe Account and Loyalty Sales Consultant will play a critical role in defining and executing retention strategies to minimize losses and identify opportunities for growth. This includes working with the managed base to promote retention, upsell, and cross-sell new services. The successful candidate will manage...
-
Sales Lead for Customer Loyalty and Retention
3 weeks ago
Nelson, Lancashire, United Kingdom Daisy Communications Limited Full timeJob DescriptionKey Responsibilities:Proactively manage inactive business partner base to maintain revenues and grow customer product set.Communicate with and update BP and Business Development Managers on accounts to improve customer service and retention.Manage active and non-active partner lists, providing feedback to BP managers.Perform inbound and...
-
Account and Loyalty Sales Specialist
1 month ago
Nelson, Lancashire, United Kingdom Daisy Communications Limited Full timeJob SummaryWe are seeking a highly motivated and results-driven Account and Loyalty Sales Advisor to join our team at Daisy Communications Limited. As a key member of our sales team, you will play a vital role in driving revenue growth and customer retention through effective sales strategies and exceptional customer service.Key ResponsibilitiesProactively...
-
Account and Loyalty Sales Specialist
2 months ago
Nelson, Lancashire, United Kingdom Daisy Communications Limited Full timeJob SummaryWe are seeking a highly motivated and results-driven Account and Loyalty Sales Advisor to join our team at Daisy Communications Limited. As a key member of our sales team, you will play a vital role in driving revenue growth and customer retention through effective account management and upselling opportunities.Key ResponsibilitiesProactively...
-
Account and Loyalty Sales Specialist
2 months ago
Nelson, Lancashire, United Kingdom Daisy Communications Limited Full timeJob SummaryWe are seeking a highly motivated and results-driven Account and Loyalty Sales Advisor to join our team at Daisy Communications Limited. As a key member of our sales team, you will play a vital role in driving revenue growth and customer retention through effective account management and upselling opportunities.Key ResponsibilitiesProactively...
-
Account and Loyalty Sales Specialist
2 weeks ago
Nelson, Lancashire, United Kingdom Daisy Communications Limited Full timeJob OverviewWe are seeking a highly motivated and results-driven Account and Loyalty Sales Advisor to join our team at Daisy Communications Limited. As a key member of our sales team, you will play a vital role in defining and executing our retention strategy to minimize loss and identify opportunities for growth through technology migration, upgrade, and...
-
Account & Loyalty Sales Advisor
2 weeks ago
Nelson, Lancashire, United Kingdom Daisy Communications Limited Full timeJob SummaryWe are seeking a highly motivated and results-driven Sales and Account Manager to join our team at Daisy Communications Limited. As a key member of our sales team, you will play a crucial role in driving customer retention and upselling initiatives.Main ResponsibilitiesAs a Sales and Account Manager, your primary responsibility will be to...
-
Account and Loyalty Sales Professional
3 weeks ago
Nelson, Lancashire, United Kingdom Daisy Communications Limited Full timeJob DescriptionAs a key member of the Daisy Communications Limited team, you will play a vital role in driving customer retention and growth through effective account management and loyalty strategies.You will be responsible for proactively engaging with customers to maintain revenues and expand their product set, while also identifying opportunities to...
-
Sales Coordinator
1 month ago
Nelson, Lancashire, United Kingdom Hays Specialist Recruitment Limited Full timeYour new role at Hays Specialist Recruitment Limited is a Sales Administrator position, based in Nelson, with a leading manufacturing company. This opportunity has arisen due to internal progression.Key Responsibilities:Collaborate closely with the Sales Director to ensure a smooth business operation.Provide quotes to clients, maintaining open communication...
-
Sales Coordinator
1 month ago
Nelson, Lancashire, United Kingdom Hays Specialist Recruitment Limited Full timeYour new role at Hays Specialist Recruitment Limited is a Sales Administrator position, based in Nelson, with a leading manufacturing company. This opportunity has arisen due to internal progression.Key Responsibilities:Collaborate closely with the Sales Director to ensure a smooth business operation.Provide quotes to clients, maintaining open communication...
-
Sales Lead
2 months ago
Nelson, Lancashire, United Kingdom Daisy Corporate Services Trading Limited Full timeJob SummaryThe Customer Loyalty Sales Lead will be responsible for managing the end-to-end process of customer cancellations and inactive business partner base. This role will involve proactive contact and management of inactive business partners to maintain revenues and grow the customer's product set.Key ResponsibilitiesProactively contact and manage the...
-
Senior Sales and Administrative Coordinator
2 weeks ago
Nelson, Lancashire, United Kingdom Hays Specialist Recruitment Limited Full timeYour new role at Hays Specialist Recruitment Limited will be as a Sales Administrator, working closely with the Sales Director to ensure a smooth running of the business.Key responsibilities include:Providing quotes to clients, ensuring they are kept up to date throughout the entire process.Proofreading and thoroughly checking documents are correct and...
-
Business Development Manager
3 weeks ago
Nelson, Lancashire, United Kingdom Daisy Communications Limited Full timeJob SummaryAs a key member of the Daisy Communications Limited team, you will be responsible for driving customer loyalty and retention through proactive sales and relationship-building efforts.Key ResponsibilitiesProactively contact and manage inactive business partner base to maintain revenues and grow customer product set.Communicate with and update BP...