Account & Loyalty Sales Advisor

3 days ago

Nelson, Lancashire, United Kingdom Daisy Communications Limited Full time
Job Summary

We are seeking a highly motivated and results-driven Sales and Account Manager to join our team at Daisy Communications Limited. As a key member of our sales team, you will play a crucial role in driving customer retention and upselling initiatives.



Main Responsibilities

As a Sales and Account Manager, your primary responsibility will be to proactively contact and manage our existing customer base, seeking to maintain revenues and grow their product set.




  • Grow your knowledge of products & tariffs as well as provide regular feedback to enhance the commercial picture.
  • Communicate with and update Field Account Managers to improve our ability to service and retain customers.
  • Perform inbound and outbound call activity to establish suitable resolutions for both the customer and the business in a timely manner.
  • Identify opportunities to maximise growth and revenue through cross-selling opportunities, referring where appropriate, to specialist sales teams.
  • Identify and escalate any process issues and offer suggestions/ideas for suitable resolutions.
  • Work in synergy with other departments to increase customer loyalty and reduce churn.
  • Deliver against the key business objectives, business service level agreements, and individual key performance indicators.
  • Ensure clear, concise, and comprehensive notes are entered onto the systems after each and every customer contact, with relevant documents attached where necessary.
  • Be vigilant for possible fraudulent activity and raise a security incident report using the template accessible via the corporate Intranet.
  • Maintain and improve average customer spend through effective opportunity management.
  • Collaborate with the Head of Sales to align department goals with the overall sales strategy and business objectives.
  • Stay updated with industry trends, competitor activities, and technological advancements to adjust strategies accordingly.


Requirements


  • Ability to demonstrate an ability to work within a fast-paced environment within the service industry.
  • Ability to understand, analyse and interpret data.
  • Take ownership of issues and follow through to conclusion.
  • Can-do attitude with a flexible approach to work.
  • Build and maintain good working relationships with both internal and external customers.
  • Possess excellent, assertive and controlled telephone manner.
  • A high level of professionalism.
  • Excellent communication skills - both verbal and written.
  • Proven experience in achieving sales targets in telecommunications or a related industry.
  • Demonstrated expertise in creatively retaining customers and implementing innovative solutions.


Additional Information

At Daisy Communications Limited, we believe in recognising and rewarding our colleagues' hard work and dedication. As a result, we offer a range of benefits and opportunities to make working with us enjoyable.




  • 25 days holidays, plus bank holidays.
  • Professional development to help you achieve your personal goals.
  • Eye care vouchers available and discounted Medicash membership.
  • Access to discounts and savings at more than 1,200 retailers.
  • An additional day off on your birthday or if you're getting married.
  • Auto enrolment following probation into a salary pension scheme.
  • Access to exclusive offers on a range of Daisy products.
  • Up to four weeks' company sick pay over a 12-month rolling period.


We are committed to creating a positive and inclusive workplace culture that values diversity and promotes equal opportunities.



Please note that this job description is a summary of the main responsibilities and requirements for the role. It is not an exhaustive list of tasks and duties, and you will be expected to perform other duties as required by the business.



Thank you for considering this opportunity to join our team. We look forward to reviewing your application.



Best regards,
[Your Name]

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