Director of Client Success and Growth

7 days ago


London, Greater London, United Kingdom Flexciton Full time
Job Title

A Director of Client Success and Growth is required to lead the implementation of client success strategies, oversee the growth of client relationships, and drive business expansion. This role involves collaborating with sales teams to identify upsell and cross-sell opportunities, contributing to revenue growth.

Key Responsibilities
  • Developing and implementing scalable processes for client success teams.
  • Managing projects on a time and materials basis and enabling T&M-based services delivery models.
  • Collaborating with sales, marketing, and product development teams to ensure a unified approach to client engagement and service delivery.
  • Ensuring existing clients are meeting their investment success criteria and expanding their usage of our software.
Requirements
  • A STEM degree from a reputable institution.
  • Excellent software data and integration skills.
  • Expertise in enabling client change management.
  • Proven experience in having developed and implemented scalable processes and team enablement.
Salary and Benefits

The estimated salary for this role is £80,000 - £110,000 per year, depending on experience. Benefits include stock options, L&D opportunities, a hybrid working model, breakfasts and snacks, monthly lunches, a health cash plan, an annual team trip, additional holiday days, discounts with BHN extras perks, and a season ticket loan/cycle to work scheme.


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