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Tote Operator

2 months ago

Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Arena Racing Company Full time
About the Role:

The Tote Operator will deliver exceptional customer betting transactions in accordance with the company's policies and procedures, as well as Gambling Commission Regulations.

Due to licensing restrictions, all applicants must be aged 18 years or over.

Key Responsibilities:
  • Gain and Maintain Expertise: Develop and maintain an in-depth knowledge of various types of bets and minimum spends.
  • Prepare for Customer Interactions: Set up cash and betting terminals to ensure a seamless customer experience.
  • Manage Cash Transactions: Process cash transactions accurately, following correct procedures and maintaining a high level of security.
  • Clarify Bets: Verify customer bets to ensure accuracy and prevent errors.
  • Operate Betting Terminals: Effectively manage both static and hand-held terminals for table service.
  • Safeguard Transactions: Adhere to security procedures to protect cash and transactions.
  • Reconcile Cash: Complete cash reports to ensure accuracy and transparency.
  • Verify Identity: Safeguard against underage gambling by verifying customer identity and adhering to Challenge 21 policy.
  • Comply with Regulations: Work within the guidelines and regulations of the Gambling Commission, prioritizing vulnerable persons and money laundering prevention.
  • Provide Excellent Customer Service: Create a positive impression and respond to customer needs in a timely and attentive manner.
Requirements:
  • Interpersonal Skills: Possess a high level of interpersonal skills to effectively interact with customers.
  • Personable: Demonstrate a personable approach to customer service.
  • Time Management: Exhibit excellent time management skills to meet race time constraints and optimize betting opportunities.
  • Pressure Management: Work well under pressure to ensure seamless customer experiences.
  • Customer Focus: Prioritize customer service, both internal and external.