Racing Operations Assistant
7 days ago
About the Role:
We are seeking a highly skilled and experienced individual to join our team as a Tote Assistant. As a key member of our operations team, you will be responsible for delivering customer betting transactions in accordance with company policies and procedures, as well as Gambling Commission Regulations.
Responsibilities:
- Gain and maintain an excellent knowledge of various types of bets and minimum spends.
- Prepare to receive customers by setting up cash and betting terminals.
- Operate both static terminals and hand-held terminals for table service.
- Manage cash transactions following correct procedure, taking great care to ensure monies balance.
- Clarify bets with customers to ensure correct bets have been placed.
- Safeguard cash by adhering to security procedures.
- Reconcile cash by completing cash reports.
- Verify customer identity to ensure no under 18's are involved in the gambling process.
- Work within the guidelines and regulations of the Gambling Commission, with particular attention to vulnerable persons and money laundering.
- Create a positive impression and be attentive and responsive to customer needs.
- Work in a timely manner to meet race time constraints and achieve optimal betting time.
About You:
- High level of interpersonal skills.
- Personable and excellent approach towards time management.
- Ability to work well under pressure.
- Customer service focused (internal and external).
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