Racing Assistant

3 weeks ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Arena Racing Company Full time

About the Role:

We are seeking a highly skilled and customer-focused individual to join our team as a Tote Assistant. As a key member of our operations team, you will be responsible for delivering exceptional customer service and ensuring the smooth operation of our betting terminals.

Responsibilities:

  • Develop and maintain a thorough understanding of our betting products and services.
  • Prepare for customer interactions by setting up cash and betting terminals.
  • Effectively operate both static and hand-held terminals for table service.
  • Manage cash transactions in accordance with company procedures and regulations.
  • Verify customer identities to ensure compliance with age restrictions and Challenge 21 policy.
  • Work collaboratively with colleagues to maintain a positive and efficient working environment.
  • Stay up-to-date with company policies, procedures, and regulatory requirements.

About You:

  • Excellent communication and interpersonal skills.
  • Ability to work well under pressure and meet deadlines.
  • Strong customer service focus and attention to detail.
  • Ability to work effectively in a team environment.

What We Offer:

As a Tote Assistant with the Arena Racing Company, you will have the opportunity to work in a dynamic and fast-paced environment, develop your skills and knowledge, and contribute to the success of our business.


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