Racing Assistant
2 weeks ago
About the Role:
We are seeking a highly motivated and customer-focused individual to join our team as a Racing Assistant. As a key member of our team, you will be responsible for delivering exceptional customer service and ensuring that our customers have a positive experience when placing bets with us.
Responsibilities:
- Gain and maintain an excellent knowledge of the various types of bets and minimum spends.
- Prepare to receive customers by setting up cash and betting terminal.
- Effective operation of both static terminals and hand-held terminals for table service.
- Manage cash transactions following correct procedure, taking great care so monies balance.
- When taking bets clarify with customer ensuring correct bet has been placed as bets cannot be rectified after race.
- Safeguard cash by adhering to security procedures.
- Reconciling cash by completing cash report.
- Safeguard transactions by verifying identity to ensure no under 18's are involved in the gambling process. Always be vigilant to Challenge 21 policy and recording findings following company guidelines.
- Always work within the guidelines and regulations of the Gambling Commission with particular attention to vulnerable persons and money laundering.
- Create a positive impression and be attentive and responsive to customer needs.
- Work in a timely manner so race time constraints are met and optimal betting time is achieved.
About You:
- High level of interpersonal skills.
- Personable
- Excellent approach towards time management
- Works well under pressure.
- Customer service focused (internal and external).
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