Help Desk Engineer
2 days ago
Job Summary:
We are looking for an experienced IT support specialist to join our dynamic team at UBT. As a Help Desk Engineer (Permanent), you will be responsible for providing technical assistance to staff members, troubleshooting hardware and software issues, and ensuring the smooth operation of IT systems.
Your key responsibilities will include responding to help desk requests, resolving technical issues, and escalating complex problems to senior engineers. You will also work closely with the IT team to develop and implement solutions to improve IT services and efficiency.
To succeed in this role, you will need to have experience in IT support, excellent communication skills, and a proactive approach to problem-solving. You should also be familiar with reporting and data tools such as Power BI, SQL, and Excel.
Requirements- Experience in 1st and 2nd line IT support
- Excellent communication and problem-solving skills
- Familiarity with reporting and data tools
- Possession of relevant qualifications or certifications in IT
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