Senior Event Operations Manager

3 days ago

London, Greater London, United Kingdom TM Forum Ltd Full time
Job Title: Senior Event Operations Manager

**Job Summary:**

We are seeking a highly experienced Senior Event Operations Manager to join our team at TM Forum Ltd. As a key member of our events team, you will be responsible for overseeing the operational aspects of event planning and execution, ensuring that all events are delivered efficiently, within budget, and to the highest standards.

Key Responsibilities:

  • Event Planning and Coordination:
    • Collaborate with the Group Event Director to develop and implement operational plans for each event.
    • Coordinate logistical aspects of events, including venue selection and management, setup, transportation, accommodation, floorplan, feature builds, AV, signage schedule, F&B, booths, meeting rooms, merchandise, build and break schedule, shipping, floor manager management, exhibitor manual deadlines, waste, security.
    • Develop detailed event schedules and timelines, ensuring all deadlines are met.
  • Team Leadership and Management:
    • Lead, mentor, and manage a team of event operations staff, providing clear direction and support.
    • Conduct regular team meetings to review event plans, address issues, and ensure alignment with overall event goals.
    • Foster a positive and collaborative team environment that encourages professional growth and development.
  • Vendor and Supplier Management:
    • Identify, negotiate, and manage relationships with vendors and suppliers to secure the best possible arrangements for each event.
    • Ensure all contractual obligations are met and manage any issues or discrepancies that arise.
    • Monitor vendor performance and conduct post-event evaluations to maintain high standards of service.
  • Budget Management:
    • Develop and manage event budgets, ensuring all expenses are tracked and within allocated funds.
    • Provide regular financial reports and updates to the Group Event Director and senior management.
    • Identify cost-saving opportunities and implement strategies to maximize budget efficiency.
  • Risk Management and Compliance:
    • Identify potential risks and develop contingency plans to mitigate them.
    • Ensure all events comply with relevant laws, regulations, and industry standards.
    • Conduct thorough site inspections and risk assessments for each event location.
  • Stakeholder Communication:
    • Serve as the primary point of contact for internal and external stakeholders regarding event operations.
    • Maintain clear and consistent communication with all parties to ensure seamless event execution.
    • Provide regular updates to the Group Event Director and senior management on event progress and any operational challenges.
  • Event Execution:
    • Oversee the setup, execution, and teardown of events, ensuring all operational aspects run smoothly.
    • Address any issues or emergencies that arise during events, making quick and effective decisions to resolve them.
    • Conduct post-event evaluations to identify areas for improvement and implement changes for future events.

Requirements:

  • Education: Bachelor's degree in Event Management, Hospitality, Business Administration, or a related field. A master's degree is preferred.
  • Experience: Minimum of 7 years of experience in event operations management, with at least 2 years in a leadership role.
  • Skills:
    • Strong organizational and multitasking abilities.
    • Excellent leadership and team management skills.
    • Outstanding communication and interpersonal skills.
    • Proven ability to manage large-scale events and complex logistics.
    • Financial acumen and experience managing event budgets.
    • Proficiency in event management software and Microsoft Office Suite.
    • Ability to work under pressure and meet tight deadlines.
  • This position may require occasional travel to various event locations.
  • Flexibility to work evenings, weekends, and holidays as needed to support event schedules.
  • Ability to lift and move event-related equipment and materials.

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