Warranty Claims Specialist
15 hours ago
About the Role:
We are seeking a highly skilled Warranty Claims Engineer to join our team at AWP Assistance UK Ltd. As a Warranty Claims Engineer, you will be responsible for handling warranty claims for our clients, ensuring that all claims are processed efficiently and effectively.
Key Responsibilities:
- Assess and process warranty claims in accordance with our clients' policies and procedures.
- Communicate with clients and retailers to resolve claims and provide technical expertise.
- Monitor claims to ensure that services are delivered at the agreed time and that customers are kept fully updated.
- Handle all incoming calls in a polite, efficient, and proactive manner.
- Ensure that all product and technical knowledge is applied and maintained.
- Share knowledge and best practices with colleagues to improve processes and outcomes.
- Handle regulated complaints within the FCA complaint guidelines.
- Provide objective reports of events when required.
About You:
- You will have a thorough understanding of motor vehicle technology.
- Technical qualifications equivalent to City and Guilds Motor Vehicle Technician.
- Thorough knowledge of motor vehicle warranty and sound technical knowledge.
- Computer literate with practical working knowledge of MS packages.
- Excellent communication skills both verbally and written.
- Confident interpersonal skills with the ability to communicate with retailers, clients, and customers.
- Previous experience of working within a warranty department would be an advantage.
- Educated to GCSE standard or equivalent, including English and Maths.
What We Offer:
We offer a competitive salary, excellent training, and opportunities for career development. You will also receive a range of employment-linked benefits, including annual leave, a company pension scheme, and access to a range of discounts on Allianz products.
About Allianz:
Allianz Group is one of the most trusted insurance and asset management companies in the world. We care for our employees, their ambitions, dreams, and challenges, and are committed to creating an environment where everyone feels empowered and has the confidence to explore, grow, and shape a better future for our customers and the world around us.
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