Warranty Claims Specialist
5 hours ago
About the Role:
We are seeking a highly skilled Warranty Claims Engineer to join our team at AWP Assistance UK Ltd. As a Warranty Claims Engineer, you will be responsible for handling warranty claims and providing technical expertise to our clients and customers.
Key Responsibilities:
- Assess and validate warranty claims in accordance with the Approved Used Warranty programme terms and conditions.
- Provide exceptional customer service and manage claims in a timely and cost-effective manner.
- Monitor claims to ensure services are delivered at the agreed time and keep customers informed.
- Handle incoming calls in a polite, efficient, and proactive manner.
- Ensure retailers adhere to agreed claims procedures and self-authority claim limits.
- Identify and initiate potential recoveries from third parties.
- Apply product and technical knowledge to resolve claims and maintain knowledge of automotive brands.
- Share product or technical developments and issues with colleagues.
- Handle regulated complaints within FCA guidelines.
- Manage co-conclusion, including resolution, where possible and within authority limits.
- Provide objective reports of events when required.
About You:
- You will have a thorough understanding of motor vehicle technology.
- Technical qualifications equivalent to City and Guilds Motor Vehicle Technician.
- Thorough knowledge of motor vehicle warranty and sound technical knowledge.
- Computer literate with practical working knowledge of MS packages.
- Excellent communication skills, both verbally and written.
- Confident interpersonal skills with the ability to communicate with retailers, clients, and customers.
- Previous experience in a warranty department would be an advantage.
- GCSE standard or equivalent, including English and Maths.
Benefits:
We offer excellent training, a comprehensive Employee Assistance Programme, and a range of employment-linked benefits, including competitive annual leave, a company pension scheme, and access to discounts on Allianz products.
About Allianz:
Allianz Group is one of the most trusted insurance and asset management companies in the world. We care for our employees, their ambitions, dreams, and challenges, and are committed to building an environment where everyone feels empowered and has the confidence to explore, grow, and shape a better future for our customers and the world around us.
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