Claims Specialist

6 hours ago


Croydon, Greater London, United Kingdom Howden Insurance Brokers Ltd Full time
About the Role

We are seeking a highly skilled Claims Handler to join our team at Howden Insurance Brokers Ltd. As a Claims Handler, you will play a crucial role in managing a portfolio of claims on an end-to-end basis, providing clients with appropriate advice and a quality service to meet their individual insurance needs.

Key Responsibilities
  • Dealing with phone calls and post advising of claims.
  • First Notice of Loss (FNOL) registration.
  • FNOL management - ensuring all new claims are monitored and handled within our own service level agreement, including insurer's bespoke arrangements.
  • Diary and report maintenance.
  • Matching of all post/diary entries.
  • Ensuring that the Claims Manager is fully aware of all issues or complaints.
  • Ensuring that full compliance of our standards is maintained at all times.
  • Adhere to Howden service standards and procedures, accepted good market practice, and the CII Code of Ethics, to ensure the best interest of the client at all times.
  • Ensure compliance with the General Data Protection Regulations.
  • Ensure all records and communications with clients are accurately recorded and filed in the correct manner.
Requirements
  • Working knowledge of all the main classes of General Insurance and the CII's Code of Ethics and GDPR.
  • Must have a minimum of 2 years commercial motor claims experience.
What We Offer

A career that you define. At Howden, we value diversity - there is no one Howden type. Instead, we're looking for individuals who share the same values as us:

  • Our successes have all come from someone brave enough to try something new
  • We support each other in the small everyday moments and the bigger challenges
  • We are determined to make a positive difference at work and beyond
Reasonable Adjustments

We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.



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