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Motor Claims Handler

2 months ago


Croydon, Greater London, United Kingdom AIG Full time
About the Role

We are seeking a highly skilled and proactive Claims Resolution Expert to join our Motor Claims team at AIG. As a key member of our team, you will be responsible for managing a portfolio of complex motor claims from cradle to grave, ensuring timely and cost-effective resolutions.

Key Responsibilities
  • Claims Management: Proactively manage a blended portfolio of complex motor claims, ensuring accurate and efficient validation and assessment of coverage, liability, and quantum.
  • Customer Focus: Demonstrate a customer-focused mindset, achieving cost-effective claim resolutions and minimizing indemnity exposure.
  • Stakeholder Management: Foster strong relationships with internal and external stakeholders, including brokers, insureds, external providers, and third-party agents.
  • Documentation and Record-Keeping: Ensure accurate and up-to-date claims file data, maintaining records and registers as required.
  • Training and Development: Participate in an extensive training program to develop skills and knowledge in motor claims, technical, legal liabilities, coverage, quantum, legal/regulatory procedure, negotiation, and assessment skills.
Requirements
  • Excellent Communication Skills: Strong written and verbal communication skills, with the ability to positively influence stakeholders.
  • Time Management: Effective prioritization of workload, additional duties, and deadlines.
  • Proactivity and Teamwork: Ability to work proactively on own and as part of a team, with a strong organizational skillset.
  • Stakeholder Management: Good stakeholder management skills, with the ability to work with diverse groups.
  • Technical Skills: Working knowledge of managing documents within Microsoft Excel, Word, and other Microsoft platforms.
About AIG

AIG is a global leader in commercial and personal insurance solutions, committed to creating a culture of belonging and inclusion. We foster a culture of respect, empathy, and understanding, celebrating individual talents, backgrounds, cultures, opinions, and goals. Our Total Rewards Program offers a comprehensive benefits package, extending beyond work hours to support your health, wellbeing, and financial security.