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Warranty Claims Specialist
2 months ago
Job Summary:
We are seeking a highly skilled Warranty Claims Engineer to join our team at AWP Assistance UK Ltd. As a Warranty Claims Engineer, you will be responsible for handling warranty and service plan claims, working closely with our client's retailer network, and providing technical expertise to support the claims process.
Key Responsibilities:
- Assess and validate warranty claims in accordance with the Approved Used Warranty programme terms and conditions.
- Provide exceptional customer service, managing claims in a timely and cost-effective manner.
- Monitor claims to ensure services are delivered as agreed and customers are kept informed.
- Handle incoming calls in a polite, efficient, and proactive manner.
- Ensure retailers adhere to agreed claims procedures and self-authority claim limits.
- Identify and initiate potential recoveries from third parties.
- Apply product and technical knowledge, maintaining expertise on represented automotive brands.
- Share knowledge with colleagues on product and technical developments.
- Handle regulated complaints within FCA guidelines.
- Manage co-conclusion, including resolution, where possible and within authority limits.
About You:
- You will have a thorough understanding of motor vehicle technology.
- Technical qualifications equivalent to City and Guilds Motor Vehicle Technician.
- Thorough knowledge of motor vehicle warranty and sound technical knowledge.
- Computer literate with practical working knowledge of MS packages.
- Excellent communication skills, both verbal and written.
- Confident interpersonal skills, with the ability to communicate with retailers, clients, and customers.
- Previous experience in a warranty department would be an advantage.
- GCSE standard or equivalent, including English and Maths.
Benefits:
We offer excellent training, a comprehensive Employee Assistance Programme, and a range of employment-linked benefits, including competitive annual leave, a company pension scheme, and access to discounts on Allianz products.
About Allianz:
Allianz Group is a trusted insurance and asset management company, dedicated to caring for our employees, their ambitions, and challenges. We believe in a diverse and inclusive workforce, and we welcome applications from individuals who share our values and behaviours.
