Clinical Support Officer

4 weeks ago


Ayr, South Ayrshire, United Kingdom NHS Scotland Full time

NHS Scotland is committed to fostering an inclusive and diverse work environment, where every employee feels valued and empowered to contribute their best. We welcome applications from individuals who share our vision and are passionate about delivering exceptional healthcare services.

About the Role:

We are seeking a highly organized and detail-oriented Clinical Support Officer to join our team of Allied Health Professionals. As a key member of our administration department, you will provide comprehensive clerical support to our healthcare professionals, ensuring seamless delivery of services across Ayrshire.

Key Responsibilities:

  1. Transcribe and populate referrals onto relevant IT systems, ensuring accurate and timely processing.
  2. Provide exceptional customer service through live calls with patients, relatives, and colleagues, addressing their queries and concerns with empathy and professionalism.
  3. Support the service leads in managing waiting lists, ensuring efficient and effective service delivery.
  4. Perform general administrative tasks, including clinic building and office duties, as required by the service.

Requirements:

  • Relevant IT qualifications (ECDL) and experience using TRAKCARE, EMIS Web, SCI Gateway, and Winscribe.
  • Previous NHS experience is highly desirable for this role.
  • Excellent communication and interpersonal skills, with the ability to work independently and as part of a team.

Working Arrangements:

This is a permanent position, working 37 hours per week, Monday to Thursday (8:30 am - 4:30 pm) and Friday (8:30 am - 4 pm). A driving license and car ownership are essential for this role.

How to Apply:

Please submit your application through JobTrain, ensuring you enter your email address accurately. We recommend using Google Chrome or Microsoft Edge browsers for a seamless application experience.

Accessibility Statement:

For more information on our accessibility statement, please visit our website.

Contact Us:

For any system issues or application support, please contact JobTrain Candidate Support Hub.



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