CRM Strategy Specialist

4 weeks ago


London, Greater London, United Kingdom ASOS Full time
Job Title: CRM Strategy Specialist

About the Role:

We are seeking a highly skilled CRM Strategy Specialist to join our team at ASOS. As a CRM Strategy Specialist, you will be responsible for developing and delivering ASOS's CRM strategy across various customer touch points, including email, SMS, push, in-app, and on-site communications.

Key Responsibilities:

* Develop and deliver ASOS's CRM strategy across various customer touch points
* Accountable for the day-to-day production of multi-channel customer communications
* Report on and analyse channel performance and campaigns
* Build solid relationships with cross-functional teams in the Customer Growth department
* Deploy campaigns, build audiences, and automated campaigns through ESP (Braze) and CDP (Simon Data)

Requirements:

* Previous experience within a CRM role at an agency or retailer
* Previous experience with quality assurance
* Ability to build campaigns and audiences across CRM tech stack
* An understanding of HTML and liquid language to personalise communications
* Strong attention to detail, quality, and accuracy
* An analytical, proactive, and flexible approach

What We Offer:

* Employee discount
* ASOS Develops (personal development opportunities across the business)
* Employee sample sales
* Access to a huge range of LinkedIn learning materials
* 25 days paid annual leave + an extra celebration day
* Discretionary performance-related bonus scheme
* Private medical care scheme
* Flexible benefits allowance

  • London, Greater London, United Kingdom COREcruitment Full time

    Job Title: CRM Strategy Development SpecialistAbout the Role:We are seeking a highly skilled CRM Specialist to join our growing team at COREcruitment. This is a 3-month contract with the possibility of transitioning into a permanent role based on performance and business needs.Key Responsibilities:Develop and implement a comprehensive customer retention...


  • London, Greater London, United Kingdom Mason Blake Full time

    Mason Blake is a global investment management firm seeking an experienced professional to lead the development and implementation of its global CRM strategy following the launch of its global Salesforce platform. The successful candidate will report directly to the Head of Business Management and be responsible for managing and developing the firm's global...

  • CRM Strategy Manager

    4 weeks ago


    London, Greater London, United Kingdom McDonald's Corporation Full time

    Job Title: CRM Strategy ManagerMcDonald's Corporation is seeking a highly skilled CRM Strategy Manager to join our team. As a key member of our digital marketing team, you will be responsible for developing and executing a comprehensive CRM strategy that drives customer engagement and loyalty.The ideal candidate will have a deep understanding of CRM...

  • CRM Strategy Lead

    4 weeks ago


    London, Greater London, United Kingdom Wise Full time

    Job Title: CRM Strategy LeadAbout the Role:We're looking for a seasoned CRM professional to lead our B2B customer communications strategy and implementation. As a CRM Strategy Lead, you will be responsible for developing and managing our B2B CRM strategy, including customer lifecycle management, segmentation, and engagement initiatives. You will work closely...

  • CRM Strategy Lead

    4 weeks ago


    London, Greater London, United Kingdom Car & Classic Full time

    About the RoleWe are seeking a seasoned CRM Strategy Lead to join our team at Car & Classic. As a key member of our marketing department, you will be responsible for developing and implementing a comprehensive CRM strategy that drives customer engagement and retention.Key ResponsibilitiesDesign and implement a CRM strategy aligned with overall business...

  • CRM Strategy Lead

    11 hours ago


    London, Greater London, United Kingdom Wise Full time

    About Our TeamAt Wise, we believe in creating an entirely new network for the world's money. Our mission is to make people's lives easier and save them money.Job DescriptionWe're looking for a Senior CRM Manager to join our growing CRM team and lead our B2B customer communications strategy and implementation. The Senior CRM Manager will own, shape, and...

  • CRM Strategy Lead

    1 month ago


    London, Greater London, United Kingdom Car & Classic Full time

    About the RoleWe are seeking a highly skilled CRM Manager to join our team at Car & Classic. As a key member of our marketing department, you will be responsible for developing and implementing a comprehensive CRM strategy to enhance customer engagement and retention.Key ResponsibilitiesDesign and implement a CRM strategy aligned with overall business goals...


  • London, Greater London, United Kingdom COREcruitment Full time

    We are seeking a skilled CRM Specialist to join our growing team.This role offers an exciting opportunity to develop and implement strategies aimed at increasing customer loyalty, retention, and overall lifetime value.Key Responsibilities:Develop and implement a comprehensive customer retention strategy to drive customer loyalty and increase average...

  • CRM Strategy Lead

    2 weeks ago


    London, Greater London, United Kingdom ClearScore Full time

    Key ResponsibilitiesCollaborate with the CRM Lead to design and implement a global CRM strategy, focusing on process optimization, automation, and best practices.Develop and execute cross-channel engagement strategies, including email, push notifications, and in-product messaging, to enhance customer experience and drive adoption.Lead the customer journey,...

  • CRM Strategy Lead

    4 weeks ago


    London, Greater London, United Kingdom Wise Full time

    About the Role:We're looking for a seasoned CRM professional to lead our B2B customer communications strategy and implementation at Wise. As a CRM Strategy Lead, you'll be responsible for developing and managing our B2B CRM strategy, including customer lifecycle management, segmentation, and engagement initiatives.Key Responsibilities:Develop and manage our...

  • CRM Strategy Lead

    4 weeks ago


    London, Greater London, United Kingdom Wise Full time

    About the Role:We're looking for a seasoned CRM professional to lead our B2B customer communications strategy and implementation at Wise. As a CRM Strategy Lead, you will be responsible for developing and managing our B2B CRM strategy, including customer lifecycle management, segmentation, and engagement initiatives.Key Responsibilities:Develop and manage...

  • CRM Strategy Lead

    4 weeks ago


    London, Greater London, United Kingdom Wise Full time

    About WiseWe're a global technology company building the best way to move and manage the world's money. Our mission is to make life easier and save people money when sending, spending, or making international payments.Job DescriptionWe're looking for a CRM Manager to lead our B2B CRM strategy and implementation. As part of our team, you'll help us create an...

  • CRM Strategy Lead

    4 weeks ago


    London, Greater London, United Kingdom Wise Full time

    About the Role:We're looking for a seasoned CRM professional to lead our B2B customer communications strategy and implementation at Wise. As a key member of our CRM team, you'll be responsible for developing and executing a comprehensive communications plan that drives long-term engagement and loyalty among our business customers.Key Responsibilities:Develop...

  • CRM Strategy Lead

    1 month ago


    London, Greater London, United Kingdom Wise Full time

    About WiseWise is a global technology company that enables people and businesses to move and manage money across borders without borders. Our mission is to make money without borders a reality for everyone, everywhere.Job DescriptionWe're looking for a CRM Manager to join our growing CRM team and lead our B2B CRM strategy and implementation. The successful...


  • London, Greater London, United Kingdom ASOS Full time

    About the Role:The CRM Executive will be responsible for developing and delivering ASOS's CRM strategy across various customer touchpoints, including email, SMS, push, in-app, and on-site communications. This role will cover newness, propositions, and promo-related marketing communications, as well as triggered communications, and will involve end-to-end...


  • London, Greater London, United Kingdom Phee Farrer Jones Full time

    About the Role: We're seeking a skilled CRM Transformation Specialist to join our team at Phee Farrer Jones. As a CRM Transformation Specialist, you will be responsible for leading the integration and segmentation strategy for our CRM system, working closely with our development team to troubleshoot and enhance CRM functionality in-house.Key...

  • Head of CRM Strategy

    3 weeks ago


    London, Greater London, United Kingdom Plum Fintech Full time

    About the RoleThe Head of CRM Strategy will play a pivotal role in driving revenue growth from our customer base through strategic customer communications. This requires a deep understanding of customer behaviour, data fluency, and exceptional communication skills.Key Responsibilities:Develop and implement Plum's CRM strategy to drive revenue growth from the...


  • London, Greater London, United Kingdom ASOS Full time

    About the Role:The CRM Executive will play a key part in developing and delivering ASOS's CRM strategy across various customer touch points, including email, SMS, push, in-app, and on-site communications. This role will cover newness, propositions, and promo-related marketing communications, as well as triggered communications, and will be involved in...


  • London, Greater London, United Kingdom New Look Full time

    Career Opportunity: CRM ManagerAt New Look, our goal is to inspire That New Look Feeling in our customers. To achieve this, we need talented individuals to join our team. We're currently seeking a CRM Manager to play a pivotal role in developing and executing comprehensive customer relationship management strategies.About the RoleAs the CRM Marketing...


  • London, Greater London, United Kingdom Gett Full time

    About the RoleWe are seeking a skilled CRM Marketing Specialist to join our team at Gett. As a CRM Marketing Specialist, you will be responsible for designing and implementing customer engagement strategies that drive business growth and customer satisfaction.Key ResponsibilitiesDevelop and execute customer engagement campaigns across multiple channels,...