CRM Transformation Specialist

4 weeks ago


London, Greater London, United Kingdom Phee Farrer Jones Full time

About the Role:
We're seeking a skilled CRM Transformation Specialist to join our team at Phee Farrer Jones. As a CRM Transformation Specialist, you will be responsible for leading the integration and segmentation strategy for our CRM system, working closely with our development team to troubleshoot and enhance CRM functionality in-house.

Key Responsibilities:
Lead CRM integration and segmentation strategy, working with legacy systems and developing new tools where needed.
Collaborate closely with developers to troubleshoot, update, and enhance CRM functionality in-house (not via agency).
Analyze and manage CRM data, driving email marketing campaigns that increase engagement and conversion.
Provide expert stakeholder management, particularly with internal teams handling legacy challenges and navigating resistance.
Take charge of digital transformation initiatives, ensuring they align with the company's long-term goals and are executable in real-time.

Requirements:
CRM expertise (Salesforce experience preferred), particularly dealing with legacy systems.
Experience in segmentation and personalization for large-scale CRM operations
Ability to work with developers and manage internal relationships
Hands-on experience in digital transformation projects and data analysis.

About Us:
We're a Disability Confident Commited employer, committed to creating a diverse and inclusive workplace. If you're passionate about CRM and digital transformation, we'd love to hear from you.



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