Transformation Digital Specialist

2 weeks ago


London, Greater London, United Kingdom We Manage Jobs(WMJobs) Full time

About the Role:

We are seeking a highly skilled and experienced Transformation Digital Specialist to support our ambitious transformation programme. This is an exciting opportunity to join our team at Newcastle-Under-Lyme Borough Council and contribute to the delivery of our customer-facing environment.

Key Responsibilities:

  • Develop and drive forward the delivery, implementation, and management of large-scale Customer Relationship Management (CRM) systems and public-facing applications.
  • Create streamlined digital forms that enable our residents to access our services online.
  • Update and improve the content and functionality of our website and intranet, ensuring it meets the needs and expectations of our residents and users.
  • Experience in the use of specialist CRM software, digital solutions, and Microsoft technologies.
  • Strong analytical and problem-solving skills, with the ability to work effectively in a team environment.

Requirements:

  • ITIL 3 / 4 Foundation or Intermediate certification.
  • Experience in a relevant change or digital support function in a large organisation.
  • Excellent communication and interpersonal skills, with the ability to work effectively with stakeholders at all levels.

What We Offer:

We offer a competitive salary and benefits package, as well as the opportunity to work on a high-profile transformation programme. If you are ready for a new challenge and want to work together to drive the design, delivery and continuous development of our transformation programme, we would love to hear from you.



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