CRM Strategy Lead
13 hours ago
About Our Team
At Wise, we believe in creating an entirely new network for the world's money. Our mission is to make people's lives easier and save them money.
Job Description
We're looking for a Senior CRM Manager to join our growing CRM team and lead our B2B customer communications strategy and implementation. The Senior CRM Manager will own, shape, and deliver an effective communications strategy for Wise's business customers, from engaging and exciting product launches to testing and building our B2B lifecycle communications.
Your Key Responsibilities
- Lead and mentor a growing team of CRM professionals, fostering a culture of innovation and excellence.
- Manage internal technical and non-technical stakeholder communication.
- Develop and manage our B2B CRM strategy, including customer lifecycle management, segmentation, and engagement initiatives.
- Utilise data-driven insights to segment our business customers effectively.
- Design and implement effective customer lifecycle management strategies to drive long-term engagement and loyalty.
- Analyse campaign performance and identify opportunities for increasing engagement and conversion rates.
- Manage the customer database health and ensure all communications are in line with CRM best practices.
Your Ideal Background
- Mid-senior level experience in a CRM role, with a strong focus on segmentation, lifecycle management, and stakeholder engagement.
- A track record of successful cross-channel lifecycle communications.
- End-to-end planning, development, and execution of large-scale engaging lifecycle campaigns.
- A customer-first attitude and a deep understanding of customer segmentation.
- Excellent verbal and written communication skills.
- Comfortable working with different departments and senior stakeholders.
-
CRM Strategy Lead
4 weeks ago
London, Greater London, United Kingdom Wise Full timeJob Title: CRM Strategy LeadAbout the Role:We're looking for a seasoned CRM professional to lead our B2B customer communications strategy and implementation. As a CRM Strategy Lead, you will be responsible for developing and managing our B2B CRM strategy, including customer lifecycle management, segmentation, and engagement initiatives. You will work closely...
-
CRM Strategy Lead
4 weeks ago
London, Greater London, United Kingdom Car & Classic Full timeAbout the RoleWe are seeking a seasoned CRM Strategy Lead to join our team at Car & Classic. As a key member of our marketing department, you will be responsible for developing and implementing a comprehensive CRM strategy that drives customer engagement and retention.Key ResponsibilitiesDesign and implement a CRM strategy aligned with overall business...
-
CRM Strategy Lead
2 weeks ago
London, Greater London, United Kingdom ClearScore Full timeKey ResponsibilitiesCollaborate with the CRM Lead to design and implement a global CRM strategy, focusing on process optimization, automation, and best practices.Develop and execute cross-channel engagement strategies, including email, push notifications, and in-product messaging, to enhance customer experience and drive adoption.Lead the customer journey,...
-
CRM Strategy Lead
4 weeks ago
London, Greater London, United Kingdom Wise Full timeAbout the Role:We're looking for a seasoned CRM professional to lead our B2B customer communications strategy and implementation at Wise. As a CRM Strategy Lead, you'll be responsible for developing and managing our B2B CRM strategy, including customer lifecycle management, segmentation, and engagement initiatives.Key Responsibilities:Develop and manage our...
-
CRM Strategy Lead
4 weeks ago
London, Greater London, United Kingdom Wise Full timeAbout the Role:We're looking for a seasoned CRM professional to lead our B2B customer communications strategy and implementation at Wise. As a CRM Strategy Lead, you will be responsible for developing and managing our B2B CRM strategy, including customer lifecycle management, segmentation, and engagement initiatives.Key Responsibilities:Develop and manage...
-
CRM Strategy Lead
4 weeks ago
London, Greater London, United Kingdom Wise Full timeAbout the Role:We're looking for a seasoned CRM professional to lead our B2B customer communications strategy and implementation at Wise. As a key member of our CRM team, you'll be responsible for developing and executing a comprehensive communications plan that drives long-term engagement and loyalty among our business customers.Key Responsibilities:Develop...
-
CRM Strategy Lead
4 weeks ago
London, Greater London, United Kingdom Wise Full timeAbout WiseWe're a global technology company building the best way to move and manage the world's money. Our mission is to make life easier and save people money when sending, spending, or making international payments.Job DescriptionWe're looking for a CRM Manager to lead our B2B CRM strategy and implementation. As part of our team, you'll help us create an...
-
CRM Strategy Lead
1 month ago
London, Greater London, United Kingdom Wise Full timeAbout WiseWise is a global technology company that enables people and businesses to move and manage money across borders without borders. Our mission is to make money without borders a reality for everyone, everywhere.Job DescriptionWe're looking for a CRM Manager to join our growing CRM team and lead our B2B CRM strategy and implementation. The successful...
-
CRM Strategy Lead
1 month ago
London, Greater London, United Kingdom Car & Classic Full timeAbout the RoleWe are seeking a highly skilled CRM Manager to join our team at Car & Classic. As a key member of our marketing department, you will be responsible for developing and implementing a comprehensive CRM strategy to enhance customer engagement and retention.Key ResponsibilitiesDesign and implement a CRM strategy aligned with overall business goals...
-
Marketing and CRM Strategy Lead
2 days ago
London, Greater London, United Kingdom Mindful Chef Full timeAbout the RoleWe are seeking an exceptional Marketing and CRM Strategy Lead to join our team at Mindful Chef. This is a unique opportunity to shape the direction of our marketing efforts, drive business growth, and build a world-class customer experience.Key Responsibilities:Develop and execute a comprehensive marketing strategy that aligns with our business...
-
CRM Strategy Manager
4 weeks ago
London, Greater London, United Kingdom McDonald's Corporation Full timeJob Title: CRM Strategy ManagerMcDonald's Corporation is seeking a highly skilled CRM Strategy Manager to join our team. As a key member of our digital marketing team, you will be responsible for developing and executing a comprehensive CRM strategy that drives customer engagement and loyalty.The ideal candidate will have a deep understanding of CRM...
-
CRM Strategy Specialist
4 weeks ago
London, Greater London, United Kingdom ASOS Full timeJob Title: CRM Strategy SpecialistAbout the Role:We are seeking a highly skilled CRM Strategy Specialist to join our team at ASOS. As a CRM Strategy Specialist, you will be responsible for developing and delivering ASOS's CRM strategy across various customer touch points, including email, SMS, push, in-app, and on-site communications.Key Responsibilities:*...
-
Head of CRM Strategy
3 weeks ago
London, Greater London, United Kingdom Plum Fintech Full timeAbout the RoleThe Head of CRM Strategy will play a pivotal role in driving revenue growth from our customer base through strategic customer communications. This requires a deep understanding of customer behaviour, data fluency, and exceptional communication skills.Key Responsibilities:Develop and implement Plum's CRM strategy to drive revenue growth from the...
-
Global CRM Strategy Manager
2 weeks ago
London, Greater London, United Kingdom Mason Blake Full timeMason Blake is a global investment management firm seeking an experienced professional to lead the development and implementation of its global CRM strategy following the launch of its global Salesforce platform. The successful candidate will report directly to the Head of Business Management and be responsible for managing and developing the firm's global...
-
CRM Technical Lead
3 weeks ago
London, Greater London, United Kingdom ClearScore Full timeCRM Technical LeadAt ClearScore, we're looking for a skilled CRM Technical Lead to join our team. As a CRM Technical Lead, you'll be responsible for defining and implementing effective CRM strategies that drive engagement and growth. You'll work closely with the CRM Lead to develop and implement compelling cross-channel engagement strategies, leveraging the...
-
CRM Strategy Developer
4 weeks ago
London, Greater London, United Kingdom ASOS Full timeAbout the Role:The CRM Executive will be responsible for developing and delivering ASOS's CRM strategy across various customer touchpoints, including email, SMS, push, in-app, and on-site communications. This role will cover newness, propositions, and promo-related marketing communications, as well as triggered communications, and will involve end-to-end...
-
Head of CRM Strategy
2 weeks ago
London, Greater London, United Kingdom Plum Fintech Full timeAt Plum Fintech, we’re on a mission to maximise wealth for all. We’re making saving money effortless and turning investing into something everyone can do.Our journey began back in 2017, when we became one of the first to use artificial intelligence and automation to simplify personal finance. Fast forward to today, and we’ve already helped people save...
-
CRM Strategy Coordinator
4 weeks ago
London, Greater London, United Kingdom ASOS Full timeAbout the Role:The CRM Executive will play a key part in developing and delivering ASOS's CRM strategy across various customer touch points, including email, SMS, push, in-app, and on-site communications. This role will cover newness, propositions, and promo-related marketing communications, as well as triggered communications, and will be involved in...
-
CRM Strategy Manager
1 month ago
London, Greater London, United Kingdom ASOS Full timeJob Title: CRM ManagerAbout the RoleWe are seeking a highly skilled CRM Manager to join our Customer Growth department. As a key member of the team, you will be responsible for developing and delivering a customer-centric strategy across our owned marketing channels.Key ResponsibilitiesDevelop a multi-touch point, multi-channel communications strategy,...
-
CRM Marketing Strategy Manager
3 weeks ago
London, Greater London, United Kingdom New Look Full timeCareer Opportunity: CRM ManagerAt New Look, our goal is to inspire That New Look Feeling in our customers. To achieve this, we need talented individuals to join our team. We're currently seeking a CRM Manager to play a pivotal role in developing and executing comprehensive customer relationship management strategies.About the RoleAs the CRM Marketing...