Renewal and Upsell Expert

6 hours ago


Macclesfield, Cheshire East, United Kingdom Terryberry Full time
About the Role

This Customer Success Specialist position plays a vital role in driving growth and retaining existing clients. The ideal candidate will have a proven track record of delivering results and maintaining strong relationships with clients.

Main Responsibilities:

  • Developing and executing strategic plans to grow client portfolios.
  • Ensuring seamless client onboarding and handover between teams.
  • Maintaining accurate records of customer interactions and performance metrics.

Requirements:

  • 4+ years of Account Management or Customer Success Manager experience.
  • Strong knowledge of Microsoft 360 range and CRM software.
  • Exceptional communication, negotiation, and problem-solving skills.

Estimated Salary: $90,000 - $120,000 per year, based on location and experience.



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