Commercial Account Handler
4 days ago
About Us
Howden Group Holdings is a collective of talented and passionate individuals from around the world. Our team has pushed the boundaries of insurance, united by a shared passion and no-limits mind-set. We collaborate as a powerful international team of 15,000 employees spanning over 100 countries.
Our Culture
Our people are our biggest asset and largest shareholder group. Our inclusive culture, quality service to clients, and continued growth come from our people-first approach. We believe individual success is not possible without contributing skills and experience to make a real difference. That's Howden.
Why Work with Us?
We are employee-owned and driven by entrepreneurial spirit. We focus on employing talented individuals and empowering them to make a real difference to the company, while building successful and fulfilling careers. We hire talented specialists and give them what they need to make a difference for clients.
Our Values
We value diversity, and our successes have all come from someone brave enough to try something new. We support each other in everyday moments and bigger challenges. We are determined to make a positive difference at work and beyond.
Job Description
We are looking for a Commercial Account Handler to join our Howden Consumer & Local Commercial team. Our local Commercial team has grown rapidly over the last 14 years, and we now have over 200 people within the team across the UK. As a Commercial Account Handler, you will be responsible for building and maintaining relationships with existing clients, reviewing client insurance needs, and acquiring new clients.
Key Responsibilities
- Develop and execute ways to self-generate new business and maximise opportunities within our insurer panel.
- Maintain meticulous records of client interactions, correspondence, and documentation on Acturis, utilising the diary system effectively.
- Produce accurate and professional documentation consistently, adhering to Howden standards.
- Process adjustments promptly, ensuring notification to insurers, issuing revised documentation, and managing additional or return premium collection and refund.
- Actively cross-sell products from other Divisions, enhancing client value and deepening business relationships by collaborating with other branches and Group Resources as necessary to provide comprehensive service.
- Establish and manage a tailored renewal strategy for each client, aligning with the division's procedures and goals to optimise renewal success.
- Ensure clients are correctly and adequately insured, providing expert advice to address all insurance exposures.
- Support the Division in achieving targets through proactive client engagement.
- Maintain professional competence by adhering to Howden Training and Competence procedures.
- Seek and respond to client feedback, continuously improving service quality.
- Conduct market exercises to secure the most appropriate cover for the clients needs and at competitive terms.
- Present renewal terms to clients with clarity and precision, ensuring contract certainty.
- Guarantee premium collection prior to cover commencement, following Howden procedures.
Skills and Competencies
- Proven ability to self-generate business and identify new opportunities.
- Strong relationship-building skills, with a focus on client retention and satisfaction.
- Excellent communication and negotiation abilities.
- Proficiency in using Computers.
- Detail-oriented with a commitment to accuracy and professionalism in documentation.
- Ability to work collaboratively within a team and with various areas of the business.
- Strategic thinking with a focus on renewal strategies and retention targets.
- Commitment to ongoing professional development and compliance with regulatory standards.
Rewards
- 22 days holiday (plus bank holidays), increasing through length of service.
- A set of core benefits, designed with your health and financial protection in mind: Life Assurance up to 4x salary, Income protection, Contributory pension scheme, Access to a Healthcare Cashplan.
- Access to a host of lifestyle and financial benefits that you can choose from: Discounts on gym membership, Salary sacrifice schemes, Access to discounted personal health policies, A range of insurance products available commission free, Access to hundreds of high-street retailer discounts.
What We Offer
A career that you define. Our business succeeds by allowing our people to make a mark in the areas they care about most. We support our people in every aspect of their lives.
Diversity and Inclusion
We consider our people our chief competitive advantage and treat colleagues, candidates, clients, and business partners with equality, fairness, and respect – regardless of age, disability, race, religion or belief, gender, sexual orientation, marital status, or family circumstances.
Sustainability Promise
We're on a life-long journey to become an ever-more sustainable group. We're committed to taking care of our people and the world we live in, doing good business, and making a positive impact wherever we can.
Original Language Code
en
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