Commercial Account Handler
4 weeks ago
We are seeking a highly skilled Commercial Account Handler to join our Howden Consumer & Local Commercial team. As a key member of our team, you will be responsible for building and maintaining relationships with existing clients, identifying new business opportunities, and delivering exceptional customer service.
Key Responsibilities- Develop and execute strategies to self-generate new business and maximize opportunities within our insurer panel.
- Maintain accurate and up-to-date records of client interactions, correspondence, and documentation on Acturis.
- Produce high-quality documentation consistently, adhering to Howden standards.
- Process adjustments promptly, ensuring notification to insurers and managing additional or return premium collection and refund.
- Actively cross-sell products from other Divisions, enhancing client value and deepening business relationships.
- Establish and manage a tailored renewal strategy for each client, aligning with the division's procedures and goals.
- Ensure clients are correctly and adequately insured, providing expert advice to address all insurance exposures.
- Support the Division in achieving targets through proactive client engagement.
- Maintain professional competence by adhering to Howden Training and Competence procedures.
- Seek and respond to client feedback, continuously improving service quality.
- Proven ability to self-generate business and identify new opportunities.
- Strong relationship-building skills, with a focus on client retention and satisfaction.
- Excellent communication and negotiation abilities.
- Proficiency in using Computers.
- Detail-oriented with a commitment to accuracy and professionalism in documentation.
- Ability to work collaboratively within a team and with various areas of the business.
- Strategic thinking with a focus on renewal strategies and retention targets.
We believe that great work and dedication should be rewarded. That's why we offer:
- 22 days holiday (plus bank holidays), increasing through length of service.
- A set of core benefits, designed with your health and financial protection in mind:
- Life Assurance up to 4x salary, protecting your loved ones in case the worst should happen.
- Income protection, guaranteeing an income for up to 5 years in the event of an illness or injury.
- Contributory pension scheme – 4% employer contribution and 5% employee contribution, rising to 5% & 5% in April 2025.
- Access to a Healthcare Cashplan, which gives you access to a variety of health-related benefits.
- Access to a host of lifestyle and financial benefits that you can choose from:
- Discounts on gym membership across the UK.
- Salary sacrifice schemes – Travel Insurance, Cycle to Work, Car leasing, Technology purchase.
- Access to discounted personal health policies – Critical illness, private medical, dental plans.
- A range of insurance products available commission-free, including home, motor, travel, and specialist vehicles.
- Access to hundreds of high-street retailer discounts.
At Howden, we value diversity and believe that our people are our greatest asset. We are a collective of talented and passionate individuals who are united by a shared passion and no-limits mind-set. We are committed to making a positive impact in the world and are actively seeking individuals who share our values.
We offer a career that you define, with opportunities for personal development, volunteering, and fundraising for charity. We believe that separate home and work lives don't really exist and are committed to supporting our people in every aspect of their lives.
We are an equal opportunities employer and consider our people our chief competitive advantage. We treat colleagues, candidates, clients, and business partners with equality, fairness, and respect – regardless of age, disability, race, religion or belief, gender, sexual orientation, marital status, or family circumstances.
We are on a life-long journey to become an ever-more sustainable group. Our governance processes, company policies, and review systems are all geared towards our goal of making a positive impact in the world. You can read more about our sustainability work here.
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