Commercial Account Handler

4 weeks ago


Macclesfield, Cheshire East, United Kingdom Howden Group Holdings Full time

About the Role

We are seeking a highly skilled Commercial Account Handler to join our Howden Consumer & Local Commercial team. As a key member of our team, you will be responsible for building and maintaining relationships with existing clients, actively reviewing client's insurance needs to enhance protection for their businesses, while also proactively acquiring new clients.

Key Responsibilities:

  • Develop and execute ways to self-generate new business and maximise opportunities within our insurer panel.
  • Maintain meticulous records of client interactions, correspondence, and documentation on Acturis, utilising the diary system effectively.
  • Produce accurate and professional documentation consistently, adhering to Howden standards.
  • Process adjustments promptly, ensuring notification to insurers, issuing revised documentation, and managing additional or return premium collection and refund.
  • Actively cross-sell products from other Divisions, enhancing client value and deepening business relationships by collaborating with other branches and Group Resources as necessary to provide comprehensive service.
  • Establish and manage a tailored renewal strategy for each client, aligning with the division's procedures and goals to optimise renewal success.
  • Ensure clients are correctly and adequately insured, providing expert advice to address all insurance exposures.
  • Support the Division in achieving targets through proactive client engagement.
  • Maintain professional competence by adhering to Howden Training and Competence procedures.
  • Seek and respond to client feedback, continuously improving service quality.
  • Conduct market exercises to secure the most appropriate cover for the clients needs and at competitive terms.
  • Present renewal terms to clients with clarity and precision, ensuring contract certainty.
  • Guarantee premium collection prior to cover commencement, following Howden procedures.

About You

We are looking for individuals who share our values and are passionate about delivering exceptional service to our clients. If you have a proven ability to self-generate business and identify new opportunities, strong relationship-building skills, and excellent communication and negotiation abilities, we would love to hear from you.

What We Offer

We offer a competitive salary and benefits package, including 22 days holiday (plus bank holidays), increasing through length of service, a contributory pension scheme, and access to a range of lifestyle and financial benefits.

How to Apply

If you are a motivated and results-driven individual who is passionate about delivering exceptional service to our clients, please submit your application.



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